Bilingual Customer Success Representative (Direct Contractor, LATAM)

Buenos Aires - Argentina

Yearly Salary: ARS 22500 - 27500

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE

Seagull Software LLC is a global leader in real-time item-level visibility and label management solutions dedicated to powering the worlds most complex supply chains with innovative tools for traceability authentication and automated inventory management. Our BarTender platform enables businesses across all industries to design manage print and automate the production of labels barcodes and RFID tags ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix high-security scalable SaaS traceability platform Seagull delivers end-to-end intelligence harmonizing data to drive operational efficiency enhance customer experiences and reduce risk. Learn more at .

Were a growing profitable mid-size business with a 40-year history of leading in our field. Headquartered in Redmond Washington with offices across the United States Europe and Asia Seagull empowers businesses worldwide to keep their products moving traceable and safe. Youll work with global talented and diverse teams passionate about what they do and its impact on everyone everywhere. Join us and help shape the way the world works.

LOCATION/HOURS

This is a direct contractor position working remotely from Argentina or Brazil.Work hours are 5AM - 1PM ART/BRTsupporting Iberia (Spain & Portugal) and the Nordics.

WHO YOU ARE

We are looking for a motivated and detail-oriented Customer Success Representative fluent in Spanish and English to join our global software contract renewals this role you will be responsible for overseeing and closing subscription cloud and support renewals within an assigned book of business in Iberia (Spain and Portugal) and the Nordics with a focus on maximizing customer retention and ensuring a smooth customer-friendly renewal process.

JOB SUMMARY

Working through our channel ecosystem to close renewals you will engage and enable our partners to drive successful outcomes. You will collaborate with channel partners to ensure they are equipped with the tools information and support needed to manage contract renewals effectively and reduce customer churn.

WHAT YOU WILL DO

Manage and execute timely renewal of customer contracts within your assigned book of business in Iberia (Spain & Portugal) and the Nordics.
Manage and develop renewals programs with key and emerging channel partners.
Follow-up with directly with customers on a regular basis to ensure subscription cloud & support renewals are maximized.
Meet or exceed both individual and team sales goals and quarterly targets.
Conduct regular development meetings with key stakeholders to improve and increase partner & customer renewal rates and revenue.
Proactively engage directly with customers to effectively renew subscription cloud and/or support contracts.
Identify up-sell and cross-sell opportunities through the renewals process and engage inside sales to maximize the revenue opportunity.
Engage in customer calls on key Enterprise renewals deals to facilitate the renewal execution.
Utilize Seagulls specific sales process to track all assigned opportunities and effectively manage your individual sales pipeline via SFDC.
Participate in weekly renewals pipeline reviews with manager.
Comply with subscription and support sales processes.
Promptly process phone email web form and web chat inquiries.
Participate in the expired renewals sales process to reduce churn and increase sales.
Discuss activities opportunities and issues with an immediate manager on a daily or as needed basis.

WHAT WE REQUIRE

Fluent in English and Spanish (Portuguese is a plus).
13 years of experience in renewals customer success account management or a sales-related role.
Strong communication and negotiation skills both verbal and written.
High attention to detail and ability to manage multiple priorities.
Experience with queue and pipeline management.
Experience with Salesforce or similar CRM applications.
Familiarity working in a channel sales environment including coordinating with resellers distributors or partner-led sales motions.
Experience in SaaS or subscription-based business models is a plus.

EDUCATION

Bachelors Degree in Sales Business Marketing or similar field and/or relevant experience.

COMPENSATION

The anticipated starting annual basepay for this role will fall between USD $22500 - $27500 plus participation ina commission specific starting salary offered to a candidate may beinfluenced by various factors including but not limited to the candidates relevant experience education or location.

TERMS OF CONTRACT

As a direct contractor this role is not eligible for benefits. You willbe self-employed.
Upon hire you must be able to provide documentation that proves authorization to work as a contractor in your country of residence.

OUR CULTURE

We offer a dynamic culturally diverse and fun environment where people with energy creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected and your unique insights and ideas contribute to building a culture of diversity equity and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software LLC is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of recruiting and employment.

#LI-Remote

Required Experience:

Junior IC

WHO WE ARESeagull Software LLC is a global leader in real-time item-level visibility and label management solutions dedicated to powering the worlds most complex supply chains with innovative tools for traceability authentication and automated inventory management. Our BarTender platform enables bus...

Manage and execute timely renewal of customer contracts within your assigned book of business in Iberia (Spain & Portugal) and the Nordics.
Manage and develop renewals programs with key and emerging channel partners.
Follow-up with directly with customers on a regular basis to ensure subscription cloud & support renewals are maximized.
Meet or exceed both individual and team sales goals and quarterly targets.
Conduct regular development meetings with key stakeholders to improve and increase partner & customer renewal rates and revenue.
Proactively engage directly with customers to effectively renew subscription cloud and/or support contracts.
Identify up-sell and cross-sell opportunities through the renewals process and engage inside sales to maximize the revenue opportunity.
Engage in customer calls on key Enterprise renewals deals to facilitate the renewal execution.
Utilize Seagulls specific sales process to track all assigned opportunities and effectively manage your individual sales pipeline via SFDC.
Participate in weekly renewals pipeline reviews with manager.
Comply with subscription and support sales processes.
Promptly process phone email web form and web chat inquiries.
Participate in the expired renewals sales process to reduce churn and increase sales.
Discuss activities opportunities and issues with an immediate manager on a daily or as needed basis.