Business Analyst CRM

Melbourne - Australia

Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced Business Analyst to lead end-to-end business analysis activities across customer engagement and digital workflow initiatives. The role will focus on mapping current-state processes defining future-state solutions and ensuring seamless integration across systems and stakeholders.

Key Responsibilities

Lead end-to-end business analysis activities including current-state process mapping and future-state workflow design across digital and customer engagement touchpoints.
Translate business marketing CRM ecommerce and operational requirements into clear and detailed functional specifications.
Analyse data flows across multiple systems to define integration requirements data mappings transformation logic and exception handling scenarios.
Facilitate stakeholder workshops with cross-functional teams including marketing digital operations and IT to gather validate and refine requirements.
Develop comprehensive documentation including business requirements documents (BRDs) functional specifications user stories process flows and acceptance criteria.
Identify dependencies risks and impacts across systems and teams to ensure smooth delivery.
Work closely with developers testers and internal teams to ensure requirements are clearly understood traceable and delivered to expected quality standards.
Support testing activities including UAT coordination validation of business rules and defect triage.

Requirements

Key Skills & Experience

Proven experience as a Business Analyst in digital CRM ecommerce or system integration environments.
Strong experience in process mapping requirements elicitation and stakeholder management.
Solid understanding of system integrations data flows and API-based architectures.
Experience working in cross-functional teams across business and technology stakeholders.
Excellent documentation communication and facilitation skills.
Ability to work in fast-paced environments with evolving requirements.

Required Skills:

Requirement 1:Jr. C#Dot net Developer with Azure Location: Bangalore Bhartiya City(Dont Take relocation candidates) Work Mode: Hybrid( 3 Days from office) Experience: 3-5 Years Scadea Payroll End Client- Eco lab Mandatory Skills: C# .net core Azure Services Azure function Azure Logic app( Look for candidates with these skills) Job Description: We are seeking a talented C#.NET Developer with a strong background in Microsoft Azure to join our dynamic team. The ideal candidate will be responsible for designing developing and maintaining robust and scalable applications technologies while leveraging Azure services. This role requires expertise in cloud-based development and database management particularly with Cosmos DB and MongoDB alongside Azure DevOps for CI/CD processes. Key Responsibilities: Application Development: Design develop and maintain scalable applications using C# Core. Azure Integration: Develop and deploy applications on the Microsoft Azure platform utilising services such as Azure App Service Azure Functions and Azure Logic Apps. Database Management: Work with Cosmos DB and MongoDB for database operations optimization and troubleshooting. DevOps Practices: Implement and maintain CI/CD pipelines using Azure DevOps to ensure seamless application deployment. Server Management: Manage and maintain application servers for hosting and scaling enterprise-grade applications. Code Quality: Write clean efficient and maintainable code while adhering to best practices and coding standards. Collaboration: Work closely with cross-functional teams to understand project requirements and deliver solutions on time. Troubleshooting: Diagnose and resolve technical issues in production and non-production environments. Required Skills: Strong programming experience in C# Core/Framework. Hands-on experience with Microsoft Azure including services such as Azure App Service Azure Functions and Azure Logic Apps. Proficiency in Cosmos DB and MongoDB for database development and management.( Not Mandatory Good to have) Practical knowledge of Azure DevOps for CI/CD pipeline setup and automation. Experience in managing and maintaining application servers. Strong problem-solving and debugging skills. Excellent communication and collaboration skills. Familiarity with Agile/Scrum methodologies. Preferred Skills: Experience with containerization tools such as Docker and orchestration platforms like Kubernetes. Knowledge of REST APIs and micro services architecture. Exposure to cloud security best practices. Qualifications: Bachelors degree in Computer Science Information Technology or a related field.

Key Responsibilities

Lead end-to-end business analysis activities including current-state process mapping and future-state workflow design across digital and customer engagement touchpoints.
Translate business marketing CRM ecommerce and operational requirements into clear and detailed functional specifications.
Analyse data flows across multiple systems to define integration requirements data mappings transformation logic and exception handling scenarios.
Facilitate stakeholder workshops with cross-functional teams including marketing digital operations and IT to gather validate and refine requirements.
Develop comprehensive documentation including business requirements documents (BRDs) functional specifications user stories process flows and acceptance criteria.
Identify dependencies risks and impacts across systems and teams to ensure smooth delivery.
Work closely with developers testers and internal teams to ensure requirements are clearly understood traceable and delivered to expected quality standards.
Support testing activities including UAT coordination validation of business rules and defect triage.

Requirements

Key Skills & Experience

Proven experience as a Business Analyst in digital CRM ecommerce or system integration environments.
Strong experience in process mapping requirements elicitation and stakeholder management.
Solid understanding of system integrations data flows and API-based architectures.
Experience working in cross-functional teams across business and technology stakeholders.
Excellent documentation communication and facilitation skills.
Ability to work in fast-paced environments with evolving requirements.

Required Skills: