Manager, Oncology Patient Experience Strategy and Execution

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Manager Oncology Patient Experience Strategy and Execution

About Innovative Medicine:

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at are searching for the best talent for a Senior Manager Strategy Insights & Transformation to be in Titusville NJ.

An important aspect of patients unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients during their treatment journey with Johnson & Johnson Innovative Medicine therapies to help overcome challenges to fulfillment on-boarding and adherence.

The Manager Oncology Patient Experience Strategy and Execution is responsible for identifying strategies and operational processes that maximize organizational ability to support patient starts and stays on JJIM therapies. The Manager will report to the Associate Director Field Access & Affordability Solutions Oncology and will work with our internal and external partners to execute strategic brand imperatives identify insights and develop innovative impact and deployment strategies for flawless implementation and execution of key patient support capabilities supporting the Oncology Field Reimbursement Manager (FRM) team.

Planning and support for new product launches is included in the scope of this role.

A Day in the Life

Every patients healthcare experience is unique - shaped by personal experiences and beliefs the presence or absence of support networks provider and payer dynamics and socioeconomic factors.

For many patients the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this and wants to create an experience that is personalized helpful and hopeful.

Primary Responsibilities Include:

• Brand lead for FRM strategy and execution partnering with Patient Experience to align initiatives with overall brand objectives and ensure flawless field execution.

• Design and implement operational processes and efficiencies driving the deployment of strategic initiatives that maximize patient starts and customer experience.

• Accountability for FRM training alignment collaborating with the FRM Training lead to embed strategy through launches national meetings and new-hire programs.

• Lead cross-functional collaboration in a matrixed environment with Marketing Sales Legal Medical and Regulatory to define and execute strategy while ensuring regulatory compliance.

• Plan and support key field reimbursement initiatives (including product launches) and share insights with Patient/Caregiver Solutions and Patient Access & Affordability teams to inform hub enhancements and patient experience improvements; orchestrate project work to optimize FRM strategy and operations.

• Operational lead for FRM focused meetings. Ownership of bi-weekly national calls live/virtual meetings and newsletter.

Critical Expectations for Success

• Demonstrated ability to manage complex initiatives in a matrixed organization with a track record of delivering on-time measurable impact on patient starts and stays

• Proven influence without authority and exceptional communication skills effectively aligning diverse stakeholders (Marketing Sales Legal Medical Regulatory) to achieve shared goals.

• Healthcare domain experience (ideally in access/reimbursement commercial excellence or related roles) with proficiency in internal review processes (CAC) and Microsoft tools; comfortable navigating regulatory requirements.

• Oncology experience is preferred or a clear ability and drive to learn quickly; experience with launches or launch-readiness activities and the ability to plan and execute in a fast-paced environment.

Qualifications:

REQUIRED:

• 5 years of healthcare business experience (ex: commercial excellence access/reimbursement sales marketing training analytics and operational roles) with demonstrated project management capability is required.

• Bachelors degree required; MBA or other related advanced degree preferred.

• Oncology experience preferred

• Working across a matrixed organization

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via and internal employees contact AskGS to be directed to your accommodation resource.

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Manager