Specialty Concierge

AtAmerican Vision Partners (AVP) we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems operational infrastructure and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center Southwestern Eye Center Retinal Consultants of Arizona M&M Eye Institute Abrams Eye Institute Southwest Eye Institute Aiello Eye Institute Moretsky Cassidy Vision Correction Wellish Vision Institute West Texas Eye Associates and Vantage Eye Center. We are focused on building the nations largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona New Mexico Nevada California and Texas including 25 ambulatory surgical centers.

At AVP we value teamwork providing exceptional experiences continuous improvement financial strength and hard work. We are committed to providing best-in-class patient care pioneering research and technology and most importantly rewarding and recognizing our employees!

TheSpecialty Concierge is responsible for the day-to-day coordination and service delivery operations of patients scheduled for specialty surgeries with an initial emphasis on glaucoma. This includes monitoring authorizations communicating step therapy to patients and providers and coordinating rescheduling with counseling teams.

• Ensures coordination of workflow processes to achieve patient satisfaction and quality extending to all brands within AVP.
• Provides monthly root cause analysis for preventable operations-related denials of glaucoma procedures in partnership with RCM team.
• Develops manages and publishes in conjunction with leadership glaucoma-related workflows pertaining to surgery.
• Provides training regarding workflows to providers and support staff.
• Provides direction to counseling insurance verification and surgeons teams to achieve service alignment.
• Identifies drives and implements process change needs pertaining to glaucoma-related surgeries.
• Identify marketing needs to target appropriate patient populations; develop resources with providers and marketing team.
• Maintains and updates resources and documentation regarding insurance requirements patient reschedules and communication.
• Works with Insurance Verification Team and ASC Leadership to ensure communication regarding authorization is documented and visible.
• Obtains and documents all pertinent patient information into system such as demographics and insurance plan information as well as updating appointments to include all required CPT and diagnosis codes.
• Receive incoming calls from patients elicited by marketing emails commercials or other campaigns including tasks in Inbox group Glaucoma Concierge
• Knows understands and follows professional teamwork and customer service expectations
• Participates in on-going training and continuing
• Performs other duties as assigned by the organization.

Education:

• High School Diploma or GED.
• Certified Ophthalmic Assistant (COA) preferred required within 1 year of employment.

Experience and Requirements:

• Minimum of 2 years ophthalmology supervisory experience preferred-anterior segment experience is preferred.
• Proficient in computer applications including Microsoft Office Suite; experience with Adobe software preferred. Experience with medical office software required NextGen experience preferred.
• Demonstrates strong verbal and written communication skills.
• Exhibits sound problem-solving abilities and effective decision-making skills.
• Proven ability to build develop and maintain productive relationships with key stakeholders both internally and externally.
• Highly organized with strong attention to detail and the ability to manage multiple priorities effectively.
• Committed to delivering high-quality patient care and maintaining professional standards of excellence.
• Maintains consistent reliable and predictable attendance.
• Commitment to AVP Core Values- Financial Strength Exceptional Experience Team Work Continuous Improvement and Hard Work.
• Demonstrates the ability to work independently while maintaining clear and effective communication.
• Committed to delivering high-quality patient care and ensuring an exceptional patient experience.
• Interacts with patients in a tactful respectful and professional manner.

Your health happiness and your future matters! At AVP we offer everything from medical and dental insurance significant eye care discounts child care assistance pet insurance continuing education funds 401(k) paid holidays PTO Sick Time opportunity for growth and much more!