Techinical Support Analyst II
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Job Profile Technical Support Analyst II
To be considered for this role candidates should meet the following criteria:
- A bachelors degree in computer science Computer Information Systems or a related discipline.
- Provides Level 2 Production Support to customers for CSG Billing product Single View- Resolving technical issues / error messages encountered by customers in a live production environment.
- 3-6 years of working experience preferably in Telecom domain BSS/OSS Domain.
- Knowledge of Telecom billing solutions rating and charging systems configurations.
- Good hands-on experience in Rating Billing & Rating Issues Rejection handling configuration order management
- Experience in SQL/PL-SQL/Oracle database
- Knowledge of backend data model (table level knowledge).
- Able to analyse and fix production issues in telecom billing environment.
- Unix skills Create & modify shell scripts Basic system administration monitor performance using standard utilities.
- Experience in at least one scripting language such as Shell/PowerShell/Python/Perl.
- Good communications skills both verbal and written. Able to communicate and influence at all levels effectively.
- Ensures compliance with SLAs and OLAs.
- ITIL knowledge on INC/SR Problem Change and Helix/BMC/Service Now or any other ticketing system.
- Works in different business times and on-call 24hs / 7 days
Good to have:
- End to End knowledge on Single View Billing product
- Good to have Single View admin &PE related knowledge.
- Good to have Basic AWS Practitioner knowledge.
- Knowledge on Billing & Rating configuration (e.g. ENM ERO Tuxedo).
- Good to have knowledge of Single View development knowledge & EPM language
CSGer Perks & Benefits
- Work from Home in-office or hybrid
- Employee Belonging Groups
- Healthcare: Dental Medical and Vision
- Paid Vacation Volunteer and Holiday Time Off
- And so much more!
- View More Benefits ( you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at . CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Story
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here
Our Guiding Principles
Impact
Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity
Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Location(s):
Location(s):
India RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.
Required Experience:
IC
Key Skills
About Company
CSG helps companies build effortless experiences, making it easier for customers to connect with, use and pay for the services they value most.
