Billing & Revenue Trainer-1
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Job Location:
Dayton, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to be part of a company thats not just talking about the future but actively shaping it Join The AES Corporation (NYSE: AES) a Fortune 500 company thats leading the charge in the global energy revolution. With operations spanning 14 countries AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work you can be confident that youre joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations and with $12.7B in revenues in 2023 we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future AES is committed to meeting the Paris Agreements goals by 2050. Our innovative solutions such as 24/7 carbon-free energy for data centers are setting the pace for rapid global decarbonization.
If youre ready to be part of a company thats not just adapting to change but driving it AES is the place for you. Were not just building a cleaner more sustainable future - were powering it. Apply now and energize your career with a true leader in the global energy transformation.
Position Summary
We areseekinga knowledgeable and engaging Billing & Revenue Trainer to lead the development and delivery of training programs for ourback-officeteams supporting SAP ISU billing and revenue operations. This role is essential to ensuring employees are equipped with the skills and knowledge needed to navigate complex billing processesmaintaindata accuracy and deliver exceptional service to our customers.As business needsevolve this role may also support call center training initiatives and related communications to ensure alignment across frontline andback-officeoperations. The duties and responsibilities outlined below are not allinclusiveand may be adjusted as business needschange.
Responsibilities
Training Program Development
Design develop and maintain comprehensive training materials for SAP ISU billing and revenue processes.
Create role-based learning paths for new team membersand ongoing development for existing team members.
Incorporate adult learning principles and interactive methods to enhance engagement and retention.
Support crossfunctionaltraining initiatives including call center training as business needsrequire functionaltraining initiatives including call center training as business needs require
Training Delivery
Facilitate in-person and virtual training sessions for back-office billing and revenue teams.
Provide hands-on instructions in SAP ISU navigation billing workflows exception handling and reporting.
Conduct refresher courses and upskill sessions in response to system updates or process changes.
Collaboration & Support
Partner with Billing & Revenue leadership IT and SAP support teams to stay current on system enhancements and process changes.
Serve as a subject matter expert and resource for billing-related inquiries and troubleshooting.
Support change management initiatives related to SAP ISU upgrades or process redesigns.
Evaluation & Continuous Improvement
Assess training effectiveness through feedback performance metrics and post-training evaluations.
Identify skill gaps and recommend targeted learning interventions.
Maintain training records and ensure compliance with internal standards and regulatory requirements.
Communications
Draft and deliver cleartimely and effective communications tobilling andrevenue teamsas well as call center teams as needed.
Ensure messaging supports training initiatives system changes and operational updates.
Collaborate with stakeholders to align communications with business goals and employee needs.
Education / Experience (Required)
Bachelors degree in Business Education Information Systems or related field or equivalent relevant experience in utility billing training or SAP ISU.
3 years of experience in SAP ISU billing and revenue processes preferably in a utility or regulated industry.
Proven experience designing and delivering training programs for adult learners.
Strong understanding of SAP ISU modules including billing invoicing and revenue management.
Excellent communication facilitation and interpersonal skills.
Proficiency in Microsoft Office Suite and training development tools (e.g. Articulate Adobe Captivate or similar).
Preferred Skills and Experience
SAP ISU Certification or formal training.
Experience with back-office operations in utility billing and revenue.
Familiarity with learning management systems (LMS) and eLearning platforms.
Knowledge of regulatory requirements affecting utility billing.
Success Metrics
Improved employee onboarding and time-to-productivity.
Increased accuracy and efficiency in billing and revenue processes.
Positive feedback from training participants.
Reduction in billing errors and rework due to improved staff competency.
Required Experience:
IC
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
About Company
AES is a global energy company that creates greener, smarter and innovative energy solutions. Together, we can accelerate the future of energy.
