Associate Field Service Technician

In this role you willbe responsible forDemand AssociateField Service in Automation Energy Industries Service.

Demand Associate Field Service Techniciansperformservicein accordance withABB standard processes qualitystandardsand safety guidelines. You will be in close cooperation with customers and other ABB teams acting as the technical point while delivering quality service

You will mainly be accountable for (upon completion of formal Trainee program):

• Provide site service to ensure safe and efficient plant operationutilizingthe ABBsDistributed Control System.

• All periodic routine preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provideadditionalsupport where applicableatyourdirection).

• Troubleshootlow complexity tasks associated with thedistributed control system hardware software issues andmanagetechnical support requests on thecustomersbehalf tooptimizesystem performance.

• Maintain customer database byloggingeach call and the support provided.

• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.

• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.

• Respond to customer questions issues and inquiries with accuracy and timeliness. Maintain a follow-up system with customers to ensure the technical advice providedwaseffective.

• Support projects for hardware and software upgrades system modifications and additions both on-line and off-line.

Qualifications for the role:

• High School diploma or GED. A special combination of experience and/ordemonstratedaccomplishments will be considered.

• Must be willing tomaintainovernight travel of 80%.

• Your Traineeship:

  • You will embark on a journeywhereyouwilldevelop and be mentored to provide outstanding field service supportofABBsDistributed Control System. There are many career pathways in Field Service including Advanced Services ABB University Technical Support Project Engineering Commission Services Research and Development and Quality. Along your journey you will get to meet many of ourpreviousAssociates that continue to have successful careers at ABB.

  • If applicableABB relocationassistancewill be providedtoCity ST(list multiple if needed).Associates willundertakeformalABB Universitytraining on-the-job training and receive mentorship along their journey.

  • A demonstrated commitment to excellence effective communication problem solving teamwork customer focus and a professional attitude.

  • Applicants mustspeak fluent Englishhave a legal drivers licenseand have a work authorization that wouldpermitthem to work for ABB in the US.

  Whatsin it for you

  We empower you to take initiative challenge ideas and lead with confidence.Youllgrow through meaningful work continuous learning and supportthatstailored to your goals. Every idea you share and every action you take contributes to something bigger

  ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

  All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

  For more informationregardingyour (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may requestto reviewthe plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

  Protected Veterans and Individuals with Disabilities may requesta reasonableaccommodation if you are unable or limited in your ability to use or access ABBs career siteas a result ofyour disability. You may request reasonableaccommodationsby calling an ABB HR Representative at 1- or by sending an email to. Resumes and applications will not be accepted in this manner.

  ABB Benefit Summary for eligible US employees

  excludes ABB E-mobility Athens union Puerto Rico

  Go toand click on Candidate/Guest to learn more

  Health Life & Disability

  • Choice between two medical plan options: A PPO plan called the Copay Plan OR aHigh DeductibleHealth Plan (with a Health Savings Account) called theHigh DeductiblePlan.

  • Choice between two dental plan options: Core and Core Plus

  • Vision benefit

  • Company paid life insurance (2X base pay)

  • Company paid AD&D (1X base pay)

  • Voluntary life and AD&D 100% employee paid up to maximums

  • Short Term Disability up to26 weeks Company paid

  • Long Term Disability 60% ofpay Company paid.Ability to buy-up to 66 2/3% of pay.

  • Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance

  • Parental Leave up to6 weeks

  • Employee Assistance Program

  • Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption

  • Employee discount program

  Retirement

  • 401k Savings Plan with Company Contributions

  • Employee Stock Acquisition Plan (ESAP)

  Time off

  ABB provides 11 paid holidays.Vacation is provided based on years of service for hourly and non-exempt positions.Salaried exempt positions areprovidedvacation under a permissive time away policy.