Administrative Assistant
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
We are one of the largest mechanical electrical and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial food processing commercial institutional healthcare pharmaceutical and bio-fuel projects.
Job Summary
Shambaugh is looking for an Administrative this position you will be responsible for a wide range of customer service and administrative duties.
#shambaugh #Northstar #LI-DF #LI-Onsite
Essential Duties & Responsibilities
- Responsible for the scheduling billing and dispatch of Sprinkler Fitters and Inspectors
- Receive customer requests for service in a professional manner obtaining needed information to dispatch the calls efficiently.
- Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills territories customer preferred technician (if applicable) availability of the technician service contract response time criticality of the call and proximity to the customer.
- Reassign work as needed to manage customers expectations making judgements based on current workloads and priorities.
- Validate completion of work a follow up.
- Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
- Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements work orders and inspection reports.
- Always maintain confidentiality of customer and employer information
- Other duties assigned.
Qualifications
- Proficiency in computer usage and above basic Microsoft Office & Windows skills
- Dispatching or scheduling experience with Technicians Project Managers etc. preferred
- Proven experience in multi-tasking and doing several tasks at once incoming calls scheduling internal personnel emails tracking down information etc.
- Must be organized self-motivated and a strong work ethic
- Professional verbal and written communication
- Experience with AS400 a plus
- Regular and reliable attendance including the ability to work extended hours and weekends as required
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Required Experience:
Junior IC
Key Skills
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
