Associate Director of Campus Experience & Events
Share
Job Location:
Stockton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Primary Purpose
The Associate Director of Campus Experience & Events supports the universitys enrollment goals by enhancing the student journey at University of the Pacific. This position ensures that students prospective students and families receive concierge-level service through personalized support and seamless experiences. The Associate Director executes critical strategies that support Pacifics recruitment yield and retention efforts. This position serves as the lead enrollment liaison coordinating with the University Events office for Admitted Student Days Open House events and other major recruitment events. The position manages the Visitor Center staffed by the dynamic Tiger Team of student workers delivering robust campus tours and helping to organize large-scale admission events.
Essential Functions
Manage the Visitor Center and Tiger Team: Supervise and mentor the Tiger Team a group of student ambassadors to deliver high-quality informative and engaging campus tours. Coordinate the scheduling hiring and training of the Tiger Team to provide a memorable experience for prospective students and partnership with enrollment strategy leadership develop and manage the Visitor Centers strategic initiatives to enhance campus tours and admission events. Event Coordination: Serve as the primary enrollment staff liaison to the University Events office collaborating on large-scale admission events such as Admitted Student Days and Open Houses. Ensure events align with Pacifics recruitment goals and deliver impactful positive experiences for prospective students and their partnership with University Events ensure smooth event logistics including facilities communications and academic department participation. Lead planning and implementation of specialized recruitment initiatives including high school counselor fly-in programs and counselor visit days positioning Pacific as a top-choice institution among influencers. Collaborate on Recruitment Yield and Retention Efforts: Work closely with the enrollment team to align the Visitor Centers operations with the universitys recruitment and retention strategies. Regularly assess student and visitor experiences to identify opportunities for process improvements and innovation. Admissions & Recruitment Engagement Represent the Office of Admission during peak travel and recruitment seasons serving as an on-campus admission counselor and providing a consistent presence in information sessions tours and family meetings. During reading season participate in application review to support the undergraduate admission operation. As needed assist in hyper-local recruitment. Other Responsibilities Partner closely with university leaders including the President to identify and incorporate meaningful leadership involvement in the campus visit and event experience fostering authentic connections. Contribute to the overall success of the Division of Enrollment Strategy and the University by performing all other duties as assigned. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.
Minimum Qualifications
Bachelors degree Five (5) years of progressively responsible experience in enrollment or other related field.
Preferred Qualifications
Masters degree Strong knowledge of enrollment management student support services and event management. Excellent interpersonal and communication skills with the ability to build rapport across diverse groups. Proven ability to lead teams manage multiple priorities and provide exceptional service in a fast-paced environment. Strong organizational and problem-solving skills with a focus on continuous improvement and innovation. Experience with student information systems CRM platforms and event management software. Familiarity with Pacifics campus culture and the ability to represent the university to prospective students and families in an engaging authentic manner. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
The Associate Director of Campus Experience & Events supports the universitys enrollment goals by enhancing the student journey at University of the Pacific. This position ensures that students prospective students and families receive concierge-level service through personalized support and seamless experiences. The Associate Director executes critical strategies that support Pacifics recruitment yield and retention efforts. This position serves as the lead enrollment liaison coordinating with the University Events office for Admitted Student Days Open House events and other major recruitment events. The position manages the Visitor Center staffed by the dynamic Tiger Team of student workers delivering robust campus tours and helping to organize large-scale admission events.
Essential Functions
Manage the Visitor Center and Tiger Team: Supervise and mentor the Tiger Team a group of student ambassadors to deliver high-quality informative and engaging campus tours. Coordinate the scheduling hiring and training of the Tiger Team to provide a memorable experience for prospective students and partnership with enrollment strategy leadership develop and manage the Visitor Centers strategic initiatives to enhance campus tours and admission events. Event Coordination: Serve as the primary enrollment staff liaison to the University Events office collaborating on large-scale admission events such as Admitted Student Days and Open Houses. Ensure events align with Pacifics recruitment goals and deliver impactful positive experiences for prospective students and their partnership with University Events ensure smooth event logistics including facilities communications and academic department participation. Lead planning and implementation of specialized recruitment initiatives including high school counselor fly-in programs and counselor visit days positioning Pacific as a top-choice institution among influencers. Collaborate on Recruitment Yield and Retention Efforts: Work closely with the enrollment team to align the Visitor Centers operations with the universitys recruitment and retention strategies. Regularly assess student and visitor experiences to identify opportunities for process improvements and innovation. Admissions & Recruitment Engagement Represent the Office of Admission during peak travel and recruitment seasons serving as an on-campus admission counselor and providing a consistent presence in information sessions tours and family meetings. During reading season participate in application review to support the undergraduate admission operation. As needed assist in hyper-local recruitment. Other Responsibilities Partner closely with university leaders including the President to identify and incorporate meaningful leadership involvement in the campus visit and event experience fostering authentic connections. Contribute to the overall success of the Division of Enrollment Strategy and the University by performing all other duties as assigned. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.
Minimum Qualifications
Bachelors degree Five (5) years of progressively responsible experience in enrollment or other related field.
Preferred Qualifications
Masters degree Strong knowledge of enrollment management student support services and event management. Excellent interpersonal and communication skills with the ability to build rapport across diverse groups. Proven ability to lead teams manage multiple priorities and provide exceptional service in a fast-paced environment. Strong organizational and problem-solving skills with a focus on continuous improvement and innovation. Experience with student information systems CRM platforms and event management software. Familiarity with Pacifics campus culture and the ability to represent the university to prospective students and families in an engaging authentic manner. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Required Experience:
Director
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
University of the Pacific is a private university devoted to experience-driven education that gives students pathways to the fastest growing sectors.
