Outbound Sales Operations Manager
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Outbound Sales Operations ManagerJob Description
The Operations Manager I is responsible for the sales project and for coaching and supervising a group of team leaders. The person in this position is also responsible for managing outbound sales campaigns.Core Responsibilities:
- Client Service Excellence: Analyze client agreements and implement improvements to enhance service delivery.
- Revenue Growth: Drive revenue through effective planning and budgeting.
- Team Leadership: Train and develop the team; manage performance and task assignments.
- Operational Management: Oversee operational reports and maintain high performance standards.
- Outbound Sales Campaign Management: Develop and manage outbound sales campaigns to drive sales growth and meet organizational targets.
- Client Relations: Build strong relationships with clients for better collaboration.
- Leadership Guidance: Ensure consistent policy application and address performance issues.
- Coaching: Conduct one-on-ones for performance reviews and development.
- Engagement: Create a positive work environment and resolve employee issues professionally.
- Cross-Function Collaboration: Work with other departments (training HR Quality WFM TA) to address issues and enhance performance.
- Client Success: Implement best practices and adjust staffing to exceed client expectations.
- Team Management: Lead a team of leaders effectively.
Candidate Profile:
- Experience: 1.5 years in a similar position and previous experience in a call center (outbound) preferred.
- Language skills: Polish (C2) English (B2)
- Technical skills: Experience in working with tools designed for outbound calls.
- Coaching & Improvement: Strong coaching skills and ability to enhance processes.
- Resilience & Communication: Work well under pressure and communicate effectively.
- Project Management: Ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
- Flexibility: Willingness to work a flexible schedule from out office inLublin.
Our benefits:
- Full-time employment contract.
- MyBenefit cafeteria (with possibility to have MultiSport card).
- Private medical care (Luxmed).
- Private life insurance on preferential terms.
- Access to e-learning platforms.
- Language classes.
- Employee Assistance Program (psychological managerial legal and financial counselling).
- Great events competitions and lotteries.
Location:
Poland LublinLanguage Requirements:
Time Type:
Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
