Retail Consultant, Bourke St Mall

Optus is one of Australias leading telecommunications providers connecting more than 11 million customers every day across mobilebroadbandand digital solutions.

Werelooking for a vibrant and motivatedCasual Retail Service Consultantto join ourBourke Street Mallteam. If you love helping people thrive inbeing a part ofa supportive crew and bring positive energy to everyinteractionthenwedlove to have you on board!

At Optusyoullfeel connected to what truly matters. We collaborate with purpose lift each other up take accountability act with integrity and celebrate as one team. Together we learn grow tacklechallengesand build genuine relationships with our customers and with each other.

Whatyoulldo:

• Explore our range of tech products and services and share your knowledge in a waythatssimplehelpfuland accessible.

• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.

• Work as one team crafting a warm welcoming environment where customers feel supported and memorable moments happen.

Whatyoubring:

• Service Superpower:You know how to understand customer needs deliver genuine support and let phenomenal service drive fantastic outcomes.

• Tech Explorer:You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.

• ProblemSolvingPro:You listen with empathy act with integrity and turn challenges into opportunities to help with calm practicalsolutions.SolvingPro:

• Composure Under Pressure:Youreconfident in navigating difficult enquiries ease tricky situationswith empathy and respect and work toward the best solution for the customer.

• Team Spirit:You build strong connections with your teammates support one another stay accountable and create acustomerfirstenvironment where where everyone succeeds.

Whatsin it for you

• $35 p/h super applicable loadings.

• Phenomenalperksincluding 25% off Optus products andexclusive access tounique discounts with our retail partners.

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect Elevate Women Disability Network and Express Yourself (LGBTQIA).

• Put your wellbeing first with free access to counselling and support services available 24/7 across multiple channels.

• Flexible rosters that work around the life you live outside of work.

Intrigued but not sure you tick every boxThatscompletely okay! We still encourage you to apply. We all growlearnand develop together and this role might be the perfect next step in yourcareerjourney.