Retail Consultant, Swan Hill

Optus is one of Australias leading telecommunications providers connecting more than 11 million customers every day across mobilebroadbandand digital experiences that help people feel more connected.

Weresearching for positivecustomerfocusedRetail Service Consultantto join our Swan Hillteam in a(Part-Time / Full-Time)capacity. If you love helping people thrive in a supportive team environment and bring energy to every conversationwedlove to have you

At Optusyoullfeel connected to what truly matters. We collaborate with purpose lift each other up take accountability act withintegrityand celebrate as one team. Together we learn grow tacklechallengesand build genuine relationships with our customers and with each other.

Your day to day:

• Build strong product knowledge and become an expert across the full range of tech solutions explaining everything in a friendlysimpleand accessible way.

• Use your personality listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.

• Support customers through all enquiries anything fromgeneral questionsto complex issues using empathy clearcommunicationand calm deescalation.

• Contribute to a welcomingcustomerfirstenvironment by working closely with your team and helping create memorable moments for by working closely with your team and helping create memorable moments for every visitor.

• Stay adaptable and proactivehelping outin periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

• Service Superpower:You naturally focus on customer needs offer genuine support and let great serviceleadto phenomenal outcomes.

• Tech Explorer:You enjoy helping customers understand technology breaking it down simply and guiding them to the right solution.

• ProblemSolvingPro:You listen with empathy act with genuine curiosity and integrity and turn challenges into opportunities to help with calm practicalsolutions.SolvingPro:

• Composure Under Pressure:You stay steady during tricky situations easing tension with care and working toward the best result for the customer.

• Team Spirit:You build strong connections with your teammates support and educate one another stayaccountableand create a space where everyone succeeds together.

Whatsin it for you

• Competitiveremunerationand access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Embrace what matters most with a paid Connected Day each year to focus on culture family health community orwhateversimportant to you.

• Direct your own development and build future-ready skills with Optus Us industry-focused micro-credentials developed with La Trobe and Macquarie Universities.

• Build meaningful connections through people-led networks and diversity initiatives including Culture Connect Elevate Women Disability Network and Express Yourself (LGBTQIA).

• Put your wellbeing first with free access to counselling and support services 24/7 in-person by phone SMS or video.

• We support growing families with inclusive paid parental leave (up to 14 weeks for primary caregiver).