Technology Services Senior Consultant SAP Basis (FM)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

ABOUT THE TEAM

SAP Enterprise Cloud Services (ECS) is part of theCustomer Services & Delivery board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS). To provide our customers with the right level of service we have a Technical Service Management (TSM) team within SAP Enterprise Cloud Services.

EXPECTATIONS AND TASKS

We are looking for an accomplished SAP Technology Senior Consultant who is well versed in delivering consistent high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAPs global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers (TSM) play a critical part inhelping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your willact as a trusted technical advisor to our customers and includes analysing customers business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments toprovide quality services to our customers resolve technical complexities and accompany them throughout their entire cloud transformation journey.

• Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
• Understand the customer business goals and challenges tosuggest solutions & services
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
• Offer comprehensive knowledge on SAP S/4HANA architecture conversion migration path methodology and tools.
• Understand the SAP high availability or disaster recovery architecture network and virtual technologies (load-balancer virtual machine)
• Experience and knowledge in SAP NetWeaver Administration migration and upgrades
• Identify top issues define service plan and drive implementation of identified action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP Ariba SuccessFactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelors degree or higher in one of the following areas: Computer Science Engineering InformationManagement.
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
• SAP Basis OS DB and network know-how essential
• Hyperscalers certification (AWS Azure GCP) is a plus
• Analytical solution-oriented and experience in working with cross-cultural teams

LANGUAGE SKILLS

• English (advanced/fluent written & spoken)
• French (optional)

WORK EXPERIENCE

• Minimum 7 years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
• Among that minimum 4 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
• Hands on experience with working knowledge of Unix/Linux flavors
• Hands on experience with working knowledge of SAP HANA and Sybase databases

• Ability to work effectively as a virtual member of a dynamic dispersed team
• Strong background in SAP Solutions SAP technology and products and cloud technology
• Ability to coordinates delivery and projects as a team lead in a heterogeneously environment
• Experience in Technical Architecture/Implementation/Change Management.

Meet your team:

SAP Enterprise Cloud Services is part of the SAP Product Engineering board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service we have Technical and customer facing roles within the unit along with technical delivery.

#SAPECSCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447170 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid