Senior Director Client Success 100 Remote

Who We Are:

Vori Health is an award-winning nationwide virtual-first musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician a health coach navigator and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.

As Senior Director of Client Success you will lead a talented and mission-driven team dedicated to delivering measurable value while growing strategic partnerships with our clients. This is a pivotal leadership role focused on deepening client partnerships optimizing the client journey and enabling growth through strategic collaboration.

Youll bring a commercial mindset and a strategic perspective to help elevate how we engage with our clients moving from great execution to proactive partnership while championing a culture of collaboration innovation and client advocacy.

What Youll Do:

Essential Functions:

• Client Partnership & Growth
  • Lead a team that serves as a trusted advisor and strategic partner to key clients ensuring alignment on objectives success metrics and outcomes.
  • Drive retention renewal and expansion of employer and health plan relationships through consultative engagement and delivery of measurable value.
  • Partner with the Vori growth team to identify expansion opportunities cultivate interest and execute on upsells.
  • Represent client interests serving as the Voice of the Client across Vori.
  • Partner closely with the Growth Clinical Product and Data teams to ensure that client feedback and insights inform Voris roadmap and offerings.
  • Establish scalable best practices for account planning success measurement and business reviews.
  • Develop client tiering methodologies to effectively scale standardized processes for client reporting business reviews and other critical client service functions.
  • Work side-by-side with Member Marketing to develop and execute on client-specific strategies aimed to drive high-impact utilization and engagement.
• Operational Excellence
  • Use data-driven insights to understand client health identify opportunities and anticipate challenges.
  • Monitor and influence client revenue and profitability ensuring long-term financial success across partnerships.
  • Execute client satisfaction surveys ensuring feedback is fully absorbed across Vori and driving scalable improvements
  • Establish best practice Client Success functions such as an Executive Sponsor program client strategy reviews and client dashboarding.
  • Partner with internal stakeholders to optimize systems tools and reporting for better visibility and efficiency.
  • Collaborate on forecasting renewal planning and revenue growth initiatives.
• Supervisory Responsibilities:
  • Lead mentor and empower a high-performing Client Success team to build long-term trusted partnerships with clients.
  • Foster a culture of curiosity collaboration and continuous learning that encourages both strategic thinking and operational excellence.
  • Provide clarity structure and support that enables team members to grow their strategic and commercial capabilities.
  • Promote team accountability for client outcomes satisfaction and retention.
  • Recruit interview hire and train new team members.
  • Provide constructive and timely performance feedback and evaluations.
• Perform other projects and duties as assigned

Who You Are:

• Required:
  • 10 years of experience in client success account management and/or strategic partnerships with 3-5 years in a leadership capacity.
  • Proven ability to develop strong strategic client relationships and drive business growth through retention and expansion.
  • Experience working with payers and large self-insured employers in strategic and/or value-based care relationships
  • Experience in healthcare digital health or care delivery preferred.
  • Strong leadership and coaching skills with a track record of building inclusive motivated high-performing teams.
  • Excellent communication executive presence and relationship management capabilities.
  • Data-driven outcomes-oriented approach with a focus on continuous improvement.
  • A collaborative empathetic leadership style that inspires trust and engagement.
  • A desire to make a meaningful impact in transforming how healthcare is delivered and experienced.

Compensation:

The base compensation for this role is $175000 with total on-target earnings (OTE) expected to range from $200000$215000 inclusive of performance-based incentives. Compensation is determined based on experience skills and geographic considerations.

Work authorization/security clearance requirements:

• Authorized or able to provide required documents to work in United States or Canada.

Physical Requirements/Work Environment:

• Remote work environment.
• While performing the duties of this job the employee may be regularly required to stand sit talk hear reach stoop kneel and use hands and fingers to operate a computer telephone and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Ability to travel as required to meet internal and external stakeholders

Company Benefits

At Vori Health we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall well-being growth and work-life balance:

• Competitive Salary: We offer competitive pay based on experience skillset and the value you bring to the team.
• Equity Options: As part of our commitment to long-term success we offer equity options giving you the opportunity to share in the growth of the company.
• Health & Wellness: Our health benefits include medical dental and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
• Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
• Paid Time Off (PTO): Enjoy generous paid time off including vacation days holidays and sick leave to recharge and maintain a healthy work-life balance.
• Fully Remote Work: Work from your home or private office location! We offer a flexible fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
• Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education.
• Parental Leave: We offer paid parental leave to support team members through important life moments whether youre welcoming a child or expanding your family.
• Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.

Were committed to creating a workplace where you can grow succeed and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors!

EEO Statement:

Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports inspires and respects all individuals without discrimination on the basis of race color religion sex sexual orientation gender identity marital status age disability national or ethnic origin military service status citizenship or other protected characteristics.

Required Experience:

Exec