Mercedes-Benz Product Specialist

Laguna Niguel, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

SUMMARY

Product Specialist: Delivers new and used vehicles while achieving and maintaining appropriate levels of customer satisfaction.

ESSENTIAL DUTIES

Essential Duties include but are not limited to the following:

The Product Specialist advises customers on features benefits functionality and information.

Ensures that each customer understands the vehicles operating features warranty and paperwork.

Stays informed of current vehicle inventory and location.

Contact customers through CRM to schedule encore deliveries

Tracks changing vehicle market conditions and incentives.

Attends sales meetings and special events as scheduled.

Is familiar with departmental sales objectives.

Records all lot traffic name email and phone number.

Performing on-site and remote when applicable New and Certified Pre-Owned Deliveries and second delivery/demonstration (encore)

Performing a personalized welcome email and phone call within three days of New or CPO vehicle purchase to each customer with a goal of scheduling an encore delivery

Escalating customer inquiries and pending items to appropriate Sales and Management staff

Maintaining daily weekly and monthly goals corresponding to the objectives of the dealership

Keeping current with Mercedes-Benz and factory advertising campaigns

Greeting and assisting customers on the showroom floor if necessary

Work directly with management team to understand the needs of contribution to the showroom and adapt to meet those needs.

Required to perform other duties as requested directed and assigned

QUALIFICATIONS

Communication Skills: Excellent verbal and written communication skills.

Customer Focus: A commitment to providing exceptional customer service.

Tech-Savvy: Comfortable using various virtual communication tools and platforms.

Must have valid Drivers License with acceptable driving record and 5 years of driving experience.

COMPENSATION

This position would be compensated at minimum wage plus $50 per completed delivery handled by the Product Specialist. Once fully trained the role offers the potential to earn over $60000 per year.

$40000 - $65000 a year

This position would be compensated at minimum wage plus $50 per completed delivery handled by the Product Specialist. Once fully trained the role offers the potential to earn over $60000 per year.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity color religion national origin gender sexual orientation/transgender status age disability martial/parental status citizenship status military status political affiliation and/or beliefs pregnancy order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

SUMMARY Product Specialist: Delivers new and used vehicles while achieving and maintaining appropriate levels of customer satisfaction.ESSENTIAL DUTIESEssential Duties include but are not limited to the following:The Product Specialist advises customers on features benefits functionality and informa...