Systems Administrator 1

Cambridge, MA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Posting Description
SYSTEMS ADMINISTRATOR 1 Koch Institute (KI) for Integrative Cancer Research to support students faculty and staff and deliver proactive solutions-focused technical support to both technical and non-technical users working in person and remotely to diagnose issues implement solutions and ensure continuity of research and operations. Will collaborate closely with customers vendors development teams and MIT IS&T/ORCD service owners to resolve incidents and requests; support and maintain a broad range of infrastructure networking endpoint and research computing systems and assist with the implementation of new services while supporting existing platforms. Responsibilities include diagnosing and resolving incidents requests and problems owning issues through resolution to support research and operational continuity; partnering with vendors and IS&T/ORCD teams on root cause analysis problem management and system improvements; analyzing ticketing trends and dashboards to identify recurring or systemic issues and coordinate effective responses; designing deploying and supporting sustainable and scalable technical solutions; assisting with installation deployment and support of client and research computing systems including servers and clusters; develop and maintain technical documentation knowledge base articles and standard support processes.

Job Requirements

REQUIRED: Bachelors degree in Information Systems or Computer Science or equivalent related work experience; a minimum of two years of relevant technical experience; experience with macOS Windows Linux iOS and Android support; endpoint management (e.g. JAMF MECM Active Directory); virtualization storage networking and cloud platforms; research/HPC environments automation scripting and containerization; ticketing systems and IT service management practices; demonstrated ability to work effectively in a fast-paced environment; ability to own and resolve complex technical issues and communicate clearly with diverse audiences; and ability to build strong client relationships and manage expectations.

2/12/2026

Required Experience:

Unclear Seniority

Posting DescriptionSYSTEMS ADMINISTRATOR 1 Koch Institute (KI) for Integrative Cancer Research to support students faculty and staff and deliver proactive solutions-focused technical support to both technical and non-technical users working in person and remotely to diagnose issues implement solutio...