DTC Manager- FTC

London - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Edgewell is not just a company but a vibrant global community of6800 visionaries doers and makers. Our family of over25 personal care brands serves people in more than50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products with our fundamental value ofPeople Firstguiding us to foster a diverse inclusive and respectful environment where every team member can flourish and celebrate our shared achievements.

DTC Manager- FTC

London UK (Hybrid 2 days/week in office)
Attractive salary & benefits

Lets Talk About You

Youre ambitious and looking for a role with real purpose we like that. Youre ready for a new challenge and excited to shape the future of DirecttoConsumer across Europe. You collaborate naturally care about delivering meaningful customer experiences and you want your work to make an impact. If that sounds like you this could be your next big move.

Were looking for a talented professional to join our European organisation working across all our brands and markets to elevate our DTC performance and experience.

Now Lets Get Down to Business

As our DTC Manager you will own and drive the DTC strategy across Europe ensuring our platforms deliver an exceptional endtoend customer experience while achieving strong commercial results. This role works crossfunctionally with eCommerce Brand Digital Content IT Supply Chain and market teams across Europe.

Please note this is 12 months contract role.

Heres a sample of what youll get up to:

Develop define and execute the European DirecttoConsumer strategy and roadmap in partnership with central and local market teams.
Own the DTC P&L and drive performance against key KPIs including revenue conversion fulfilment satisfaction and lifetime value.
Build strong crossfunctional partnerships across Marketing Retail Media E-commerce Trading Customer Service Supply Chain Logistics Finance Technology and Analytics.
Act as the central DTC lead to align priorities remove commercial and operational blockers and ensure cohesive planning and execution.
Lead the performance of D2C platforms through sales analysis funnel optimisation and customer satisfaction insights.
Develop and manage an impactful Retail Media strategy delivering personalised datadriven fullfunnel campaigns (onsite offsite email app paid social search).
Drive customer acquisition growth and retention optimising media investment through attribution segmentation and continuous testing.
Produce regular reporting and data analysis on traffic acquisition conversion rate ROI and CRO performance to support development content and UX improvements.
Oversee DTC operational excellence by building scalable processes and governance that elevate the customer experience and reduce complaints.
Partner with Customer Service Operations and Technology to resolve friction points enhance delivery performance and improve postpurchase experience.
Ensure relevant highquality content and communication across all EU DTC sites and owned channels following brand guidelines.
Collaborate with content teams to develop photography video and onsite material; manage translation processes and product review optimisation.
Manage external partners and agencies.
Work closely with Operations and Distribution to optimise stock levels plan allocation and ensure availability to meet commercial goals.
Own the endtoend DTC processes ensuring the business is set up for scalable success.

Are You Ready to Show Us What Youve Got

Were looking for someone with experience and passion for DTC excellence ideally with exposure to digital marketing commercial or eCommerce roles.

Heres what were looking for:

Solid experience in digital marketing business or directtoconsumer environments.
A datadriven mindset with strong analytical skills and the ability to translate insights into optimisation.
Experience using Shopify.
Strong understanding of digital product management and digital marketing channels.
Highly organised rigorous flexible and comfortable managing multiple projects simultaneously.
A collaborative team player with excellent interpersonal and communication skills.
Entrepreneurial actionoriented and commercially minded with a focus on people and community.
Fluent in English; additional European languages are an advantage.

What we offer

Competitive salary Hybrid working possible (2 days in the office) employee assistance programme life assurance discounted Edgewell branded products core working hours 25 days annual leave free beverage & snacks sports & social club membership casual smart dress code and a great team!

Now Take the Next Step

If youre excited about shaping the future of DTC with us wed love to hear from you. Please share your updated CV along with salary expectations or feel free to pass this on to someone in your network who might be a great fit.

#INT

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team where good ideas can thrive and our colleagues can learn and lead. We prohibit discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any legally protected status in accordance with applicable federal state and local laws. We listen deeply and speak directly to create an environment thats open to difference. We aim to bring joy to not only the products we create and the people we serve but our colleagues across the globe too.

Required Experience:

Manager