Customer Service Representative
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Job Location:
Millington, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
**This is a pipeline requisition designed to collect resumes for potential upcoming work at AMERICAN SYSTEMS and does not represent a current opening. Qualified candidates will be contacted when an opening/funding becomes available**
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology Test & Evaluation Program Mission Support Engineering & Analysis and Training.
Responsibilities
- Act as the first step in a multi-tiered support to Military Sailors and their families.
- Investigate and resolve customer inquiries via phone e-fax email chat and other communications channels.
- Utilize various essential software applications including internal and external websites telephone systems CRM applications and other resources.
- Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
- Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
- Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Qualifications
- Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance)
- Four (4) years experience or three (3) years with Associates degree or two (2) years with Bachelors degree related experience in customer service and responding to requests for information
- The ability to work in a fast-paced environment with the flexibility to work nights and weekends
- The ability to type at least 30 WPM
- Spanish speakers please apply!
EEO Statement
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Performance is paramount. We know what’s at stake. ®
