E-Commerce Specialist

RESPONSIBILITIES

Essential Functions

This is a peer-level individual contributor with operational accountability not people management.

• Key Responsibilities
• E-Commerce Platform Management
• Enter update and maintain product listings in The Assistant Manager (TAM) and Circuitree ensuring accuracy in:
• Product names and descriptions
• Pricing and promotions
• Inventory levels and availability
• SKUs categories and attributes
• Coordinate product launches updates and removals across both platforms to ensure consistency.
• Ensure that pre-purchased items on Circuitree are correctly configured for Space Camp sessions dates and fulfillment workflows.
• Data Accuracy & Quality Control
• Perform routine audits of product data to identify and correct errors or discrepancies.
• Ensure alignment between e-commerce platforms point-of-sale systems and physical inventory.
• Maintain clear documentation of processes product standards and system workflows.
• Sales Reporting & Analysis
• Generate regular and ad-hoc sales reports from TAM and Circuitree.
• Track key metrics such as:
• Top-selling items
• Seasonal and camp-session trends
• Sell-through rates and inventory performance
• Provide insights and recommendations to retail leadership to support merchandising purchasing and promotional decisions.
• Troubleshooting & Operational Support
• Serve as a first point of contact for e-commerce system issues including:
• Product setup errors
• Ordering or checkout issues
• Reporting inconsistencies
• Work with internal teams and external vendors to resolve platform or data-related problems.
• Support fulfillment teams by ensuring e-commerce data supports accurate and timely order preparation.
• Cross-Functional Collaboration
• Collaborate with:
• Retail managers and buyers on product selection and pricing
• Fulfillment and warehouse teams on pre-arrival orders
• Marketing or communications teams on promotions and featured products
• Support peak periods (camp sessions holidays special events) with heightened attention to system readiness and data accuracy.
• Required Qualifications
• Experience in e-commerce operations retail systems or inventory management.
• Strong data entry skills with exceptional attention to detail.
• Comfort working in multiple software platforms and learning proprietary systems.
• Intermediate proficiency with spreadsheets and reporting tools (Excel or Google Sheets).
• Ability to analyze sales data and communicate findings clearly.
• Strong problem-solving skills and the ability to troubleshoot operational issues independently.
• Excellent organizational and time-management skills.
• Experience in creative/business writing.
• A logical streamlined and thorough approach to completing tasks and projects.
• Preferred Qualifications
• Experience with The Assistant Manager (TAM) Circuitree or similar retail/e-commerce platforms.
• Experience supporting online sales tied to in-person fulfillment or event-based retail.
• Familiarity with point-of-sale systems and inventory reconciliation.
• Prior experience in museum attraction camp or destination retail environments.
• An interest in space science education or mission-driven organizations.
• Work Environment & Physical Requirement
• Primarily office-based with regular interaction with retail and fulfillment areas.
• May require occasional standing walking or lifting of light merchandise.
• Must be available to support peak operational periods including camp sessions and major events.
• Why This Role Matters

• This position directly impacts the experience of Space Camp trainees and guests by ensuring that merchandise they select online is accurate available and ready when they arrive. The E-Commerce Operations Specialist helps turn online purchases into smooth memorable momentssupporting both revenue growth and guest satisfaction.

Supervisory Responsibilities:

Level of Supervision: This is a peer-level individual contributor with operational accountability not people management.

Travel Required: No

QUALIFICATIONS

Required Education College degree or experiential equivalent.

Required Experience This is a will-train role with no experience required provided the candidate has related collegiate experience and thorough computer skills.

Physical & Work Requirements

This position has the following special requirements:

• Prolonged sitting at a desk while working on a computer including keyboarding and mouse use for extended periods.
• Frequent use of hands and fingers for data entry system navigation and handling small merchandise items (for example SKUs tags samples).
• Ability to view computer screens for extended periods to review product listings reports inventory data and dashboards.
• Occasional standing and walking within office retail and fulfillment areas.
• Occasional lifting and carrying of retail merchandise boxes or samples typically weighing up to 25 pounds.
• Ability to bend reach and stoop occasionally to access shelves storage areas or inventory locations.
• Ability to work in mixed environments including office settings retail floor areas and stock/fulfillment spaces that may be crowded busy or subject to seasonal temperature variation.
• Ability to communicate verbally and in writing to collaborate with team members vendors and internal stakeholders.
• Capacity to focus and shift attention between detailed computer-based work and operational problem-solving in a dynamic retail environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

This job involves working in a climate-controlled office with others. Occasionally this role requires walking to visit outdoor areas areas with children and warehouses exposed to the elements.

Expected Hours of Work

Monday through Friday from 8 a.m. to 5 p.m.

DISCLAIMERS

The U.S. Space & Rocket Center is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin disability or veteran status.

Duties and Responsibilities May Change with or Without Notice

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Experience:

IC