Patient and Family Liaison
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Job Location:
Silver Spring, MD - USA
Hourly Salary:
$ 17 - 25
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Description:
The Emergency Department Patient and Family Clinical Liaison (PFCL) serves as a liaison between patients families and the healthcare team. The PFCL enhances communication between the healthcare team and patients and their families. by interpreting and explaining hospital processes providing frequent status updates pertaining to the patients treatment plan and resolving patient problems and concerns.Position Highlights:
- Shift: Four (9) hour shifts (typically weekends included)
- Benefits: Medical Dental & Vision PTO Free Parking Metro Access Tuition Reimbursement 403(b)
- Advancement:Career growth opportunities
- Location:Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore MD
Responsibilities:
- Helping the ER staff by being able to take the extra time with patients andacquiringinformation or history that is helpful to the care team that the patient may not have mentioned during Intake/Triage process.
- Assisting patients from the waiting room back intotheir assigned ER roomand helping them prepare for the Nurse or Doctor to come into the room.
- Letting the patient know that there will be a nurse to come in shortly and showing them how to call the nurse on their remote should they need anything before the nurse arrives. Alerting the nurse that a new patient has arrived.
- Helping the ER nurses by taking vitals charting providing EKGs getting beds ready for patients to come back alerting the social workers when needed and providing updates to the loved ones of patients who are waiting outside of the ER.
- Making sure they have a way home when discharged calling a loved one to pick up wheeling the patients outside to meet their rides waiting with patients outside of the waiting room to make sure they are able to safely get in their ride
Required:
- Associate degree or equivalent (required)
- Basic Life Support (BLS)
- Certification as a Nursing Assistant by the Maryland State Board of Nursing (preferred)
- 1-3 years of work experience in a hospital setting
- Bilingual English/Spanish
Pay Range:
- $17.89 - $25.04 per hour
Pay is based on experience skills and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
About us:
Holy Cross Health is a Catholic not-for-profit health system that serves more than 240000 individuals each year from Marylands two largest counties Montgomery and Prince Georges counties. Holy Cross Health earns numerous national awards clinical designations and accreditations across a wide range of specialties for providing innovative high-quality health care services.
Holy Cross Health is an Equal Employment Opportunity (EEO) employer.
Qualified applicants are considered for employment without regard toMinority/Females/disabled/Veteran(M/F/D/V) status.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
