Internship Comms Channels Chatbot

At ING we are accelerating our use of AI to improve both customer and employee experiences. One of ourkey focus areas is developing intelligent chatbots that simplify work provide reliable information and enable smarter decisionmaking.

We are looking for an enthusiastic and curiousAI Chatbot Initiative Internwho wants to contribute to the next generation of conversational experiences at ING.

You will join a team of engineers working on the design development and evaluation of an AIpowered internal chatbot. This is an excellent opportunity to gain handson experience in a corporate environment.

Roles and Responsibilities

• Support the design testing and improvement of an AI chatbot for internal use within ING.
• Help collect analyse and structure domainknowledge that the chatbot needs to operate effectively.
• Evaluate chatbot interactions and identify improvement opportunities (accuracy tone of voice safety routing).
• Assist in prompt engineering content creation or conversational flows.
• Workwith engineering teams on integrating the chatbot into existing ING tooling or workflows.
• Report insights and recommendations to the product owner and chapter leads.
• Contribute to user research and usability testing sessions.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself.

Youare a motivated student who:

• Is currently pursuing a Masters degree in Computer Science.
• Has affinity with chatbots prompt engineering or usercentric design.
• Is proactive curious and comfortable taking responsibility for your own work.
• Enjoys working in a multidisciplinary team.
• Has good communication skills.
• Experience with Azure conversational design or research methods is a bonus not a requirement.
  

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. Youll do a lot and learn a lot not only about your specialist area and the bank but also about yourself and whether this type of environment is right for you.

Youll also benefit from:

• Internship allowance of 700 EUR based on 36 hours work week

• Your own work laptop

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

During the duration of your internship at ING it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Questions

Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.

About our internships

Every year more than 350 students join our internship program. While there are no guarantees about your future after graduation many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens an internship at ING is the ideal opportunity to meet a wide variety of people to build up your own network and to learn about many different aspects of banking put simply its a great start to your career. During the duration of your internship at ING it is mandatory to be enrolled at a Dutch university (or EU-university for EUpassport holders).