Tech Solutions Mgr, ATP, Amazon Technologies Portfolio, Reliability Engineering
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you inspired by invention Is problem solving through teamwork in your DNA Do you like the idea of seeing how your work impacts the bigger picture Answer yes to any of these and youll fit right in here at the Global Reliability Maintenance Engineering (RME) Central Team.
The Amazon Technologies Portfolio (ATP) Team supports a suite of advanced robotics and mechatronics technologies deployed globally to fulfill and ship customer orders. The team is responsible for the reliability and lifecycle management of these products post deployment distributed across five major categories: Robotic Work Cells Pack Automation Sortation Automation Amazon Robotics (AR) and Specialty Automation Technologies.
In this role you will serve as a Technical Customer Solutions Manager supporting customer success management for our Amazon Robotics Systems portfolio which includes Drive Units AR Floor/Fiducials and emerging technologies like TASRS systems (ARGOS TCC 3.0 Sparrow TCON Vulcan Stow Vulcan Pick). You will interface with leaders across the field RME Organization to understand challenges and develop solutions. You will support the SME Development program across ATPs technology portfolio working with certified Subject Matter Expert communities within our scope.
To accomplish this you will partner with key stakeholders including Field RME teams globally Mechatronics and Sustainable Packaging (MSP) Process Engineering Supply Chain World-Wide Design Controls Engineering (CE) Global Reporting and Standards (GRS) Amazon Product Management (APM) IntelliHUB RME Learning Experience (RLX) and other RME Central Teams. You will support lifecycle management approaches that are scalable reduce manual work and overall reduce the Total Cost Per Asset (TCPA) of these products. You will accomplish this through the use of statistics and data analytics structured problem solving (5-Whys 8D FMEA RCCA) support of global support mechanisms system performance monitoring tools identification and sharing of best practices and change management approaches that accelerate adoption.
Key job responsibilities
- Support customer success management for ATPs Amazon Robotics systems portfolio partnering with Field RME teams to improve equipment performance availability and quality
- Contribute to the SME Development program across ATPs technology portfolio supporting certified Subject Matter Expert communities and developing training content
- Support lifecycle management of customer transformation programs for AR systems contributing to TCPA reduction MTBF improvements and MTTR improvements through directed maintenance programs and chronic issue analysis
- Partner with Controls Engineering and Global Reporting and Standards to support consistent OEE MTBF and MTTR metrics for AR technologies
- Develop effective communications and present to Managers and Senior Managers clearly articulating technical challenges and potential solutions
- Apply acceleration frameworks to drive adoption progress across customer accounts
- Share CSM best practices and learn to mentor others on the team
- 3 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 3 years of work in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience in customer-facing roles
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience leading disciplined technical problem-solving in the reliability engineering space using structured methodologies including 8D 5-Why Fishbone FMEA and RCCA
- Experience with Amazon Robotics systems (Drive Units AR Floor/Fiducials ARSAW/ARSTOW TASRS systems including ARGOS TCC 3.0 Sparrow Vulcan) or similar automated material handling systems
- Experience with reliability engineering methodologies and directed maintenance approaches (Failure Mode and Effects Analysis Root Cause Corrective Action iAlert Usage Based Maintenance Condition Based Monitoring)
- Familiarity with TCPA (Total Cost Per Asset) OEE (Overall Equipment Effectiveness) MTBF (Mean Time Between Failures) and MTTR (Mean Time To Repair) metrics and their application to maintenance optimization
- Ability to cover complex initiatives from scoping requirements through launch and continuous improvement demonstrating ownership throughout the full lifecycle
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Amazon Technologies Portfolio (ATP) Team supports a suite of advanced robotics and mechatronics technologies deployed globally to fulfill and ship customer orders. The team is responsible for the reliability and lifecycle management of these products post deployment distributed across five major categories: Robotic Work Cells Pack Automation Sortation Automation Amazon Robotics (AR) and Specialty Automation Technologies.
In this role you will serve as a Technical Customer Solutions Manager supporting customer success management for our Amazon Robotics Systems portfolio which includes Drive Units AR Floor/Fiducials and emerging technologies like TASRS systems (ARGOS TCC 3.0 Sparrow TCON Vulcan Stow Vulcan Pick). You will interface with leaders across the field RME Organization to understand challenges and develop solutions. You will support the SME Development program across ATPs technology portfolio working with certified Subject Matter Expert communities within our scope.
To accomplish this you will partner with key stakeholders including Field RME teams globally Mechatronics and Sustainable Packaging (MSP) Process Engineering Supply Chain World-Wide Design Controls Engineering (CE) Global Reporting and Standards (GRS) Amazon Product Management (APM) IntelliHUB RME Learning Experience (RLX) and other RME Central Teams. You will support lifecycle management approaches that are scalable reduce manual work and overall reduce the Total Cost Per Asset (TCPA) of these products. You will accomplish this through the use of statistics and data analytics structured problem solving (5-Whys 8D FMEA RCCA) support of global support mechanisms system performance monitoring tools identification and sharing of best practices and change management approaches that accelerate adoption.
Key job responsibilities
- Support customer success management for ATPs Amazon Robotics systems portfolio partnering with Field RME teams to improve equipment performance availability and quality
- Contribute to the SME Development program across ATPs technology portfolio supporting certified Subject Matter Expert communities and developing training content
- Support lifecycle management of customer transformation programs for AR systems contributing to TCPA reduction MTBF improvements and MTTR improvements through directed maintenance programs and chronic issue analysis
- Partner with Controls Engineering and Global Reporting and Standards to support consistent OEE MTBF and MTTR metrics for AR technologies
- Develop effective communications and present to Managers and Senior Managers clearly articulating technical challenges and potential solutions
- Apply acceleration frameworks to drive adoption progress across customer accounts
- Share CSM best practices and learn to mentor others on the team
- 3 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 3 years of work in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience in customer-facing roles
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience leading disciplined technical problem-solving in the reliability engineering space using structured methodologies including 8D 5-Why Fishbone FMEA and RCCA
- Experience with Amazon Robotics systems (Drive Units AR Floor/Fiducials ARSAW/ARSTOW TASRS systems including ARGOS TCC 3.0 Sparrow Vulcan) or similar automated material handling systems
- Experience with reliability engineering methodologies and directed maintenance approaches (Failure Mode and Effects Analysis Root Cause Corrective Action iAlert Usage Based Maintenance Condition Based Monitoring)
- Familiarity with TCPA (Total Cost Per Asset) OEE (Overall Equipment Effectiveness) MTBF (Mean Time Between Failures) and MTTR (Mean Time To Repair) metrics and their application to maintenance optimization
- Ability to cover complex initiatives from scoping requirements through launch and continuous improvement demonstrating ownership throughout the full lifecycle
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 151000.00 - 204300.00 USD annually
USA FL Riviera Beach - 131300.00 - 177600.00 USD annually
USA MA Boston - 131300.00 - 177600.00 USD annually
USA NY New York - 144500.00 - 195400.00 USD annually
USA TN Nashville - 124700.00 - 168800.00 USD annually
USA TX Austin - 131300.00 - 177600.00 USD annually
USA TX Irving - 131300.00 - 177600.00 USD annually
USA VA Arlington - 131300.00 - 177600.00 USD annually
USA WA Bellevue - 131300.00 - 177600.00 USD annually
Required Experience:
Manager
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
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