Service Coordinator
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Coordinator Cassling (9am-6pm hours)
Successful candidates must reside in the Omaha NE area.
Successful candidates must reside in the Omaha NE area.
As a Service Coordinator with Cassling youllassist our healthcare customers with service needs relating to their imaging will engage with our customers over the phone and coordinate the activities to help get our customers equipment up and running.You will also engage with our Field Service Engineers and assist with their work order or parts related requests as well as build relationships with a variety of people within our have a direct impact on providing world-class customer service to our internal and external customers.
Primary Duties and Responsibilities
- Responsible for all areas of service dispatch parts order requests and customer service:
- Handle inbound queue calls.
- Process service requests from customers recording all relevant information for each call to create work orders
- Dispatch and brief FSEs on information pertinent to the call.
- Serve as a liaison between FSEs and appropriate management personnel including communications related to service functions.
- Monitor group email boxes and respond to or resolve in a timely manner.
- Process and follow up on all parts order requests as required including assistance with part identification and pricing.
- Create purchase orders using an ERP software and ensure accuracy of the parts and pricing added to work orders.
- Order escalations and tracking of out-of-stock parts.
- Participate in after-hours on-call rotation one week in duration approximately once a month.
- Utilize operating procedures and work instructions for all processes related to the position.
- Cross-train to back up the Returns Coordinator when out of office or on heavy volume days with additional cross-training to serve as backup to other team members.
Schedule
- Standard shift for the role is 9am - 6pm
- Candidate must be willing and open to work 8am - 5pm or 8:30am - 5:30pm if the need arises
- After successful completion of training and on-boarding a hybrid schedule is available with a requirement to work 3 days in the office
- Candidate must be willing to work an on-call schedule - approximately one week on-call per month
Why Join Our Team
- Competitive salary thats among the best in your local field
- Health dental and vision insurance
- Paid Time Off (PTO) accrues immediately with no waiting period
- Pre-tax and Roth 401(k) plans with company match so you can invest in your familys futures
- 10 weeks of Paid Parental Leave for mothers and fathers including adoptions and fostering
- Company-paid life insurance for you and your dependents with additional voluntary coverages available
- Flexible spending accounts and health savings accounts so you can set aside money for health and dependent care expenses
- Supplemental voluntary insurance plans so you get paid cash in the event of an accident hospital stay or critical illness
- Company-paid disability insurance
- Tuition reimbursement to pursue your education goals
- Nine paid holidays
- Volunteer Time Off (VTO) so you can support non-profits youre passionate about
- Comprehensive wellness program and incentives
- Referral bonuses
- Mentorship program to encourage your growth and development
What Were Looking for in a Candidate
- Education: High School diploma or equivalent required. Associates Degree preferred.
- Experience: 2 years experience in clerical and customer service environment interfacing with customers daily. Familiarity with work orders and purchase orders is desired. Inventory or ERP software experience is a plus.
- Proficient with common Microsoft applications and databases.
- Ability to type a minimum of 40 words per minute.
- Excellent ability to enter data during customer calls navigate fields/screens with working knowledge of phone systems.
- Effective oral and written communication skills.
- Excellent interpersonal skills.
- Interact competently with customers co-workers and management.
- Willingness to carry a company cell phone and work on-call as scheduled after the initial parts ordering training period of approximately 4 months.
- Ability to multi-task and work with a sense of urgency.
- Maintain strict confidentiality.
- Dependably good attention to detail.
- Ability to work in a fast-paced and moderately supervised environment in which the handling of exceptional cases or difficulties referred by others occurs routinely.
About Cassling
Cassling strengthens community healthcare through customer-centric imaging and therapeutic technology services and solutions. From critical access hospitals and diagnostic imaging centers to large health systems and IDNs Cassling is committed to helping healthcare organizations improve access and outcomes create efficiencies and lower costs.
Cassling serves as a partner and strategic advisor to healthcare organizationshelping them navigate the challenges of the fast-paced ever-changing healthcare industry. Through our partnerships including Siemens Healthineers Cassling offers the best of both worldsan unprecedented level of service and local support in combination with world-class imaging technology. Our goal is to impact 350 million patient lives by 2030.
Headquartered in Omaha Nebraska and founded in 1984 Cassling is proud to be a family-owned company and have Midwestern values and integrity at the heart of what we do. To learn more .
Cassling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex gender age religion national origin citizen status marital status physical or mental disability military or veteran status sexual orientation gender identity or any other characteristic protected by law. Cassling also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation or need assistance with completing the application process please call .
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
CQuence Health helps healthcare companies make a positive impact on patient outcomes via investment capital, strategic guidance and professional services
