Senior Service Delivery Analyst

At Aggreko we provide energy solutions so communities can thrive and businesses can grow. We bring power heat and cooling to customers and communities wherever they need it.

We are hiring immediately for a Senior Service Delivery Analyst in Pearland TX- a role that will help us to power progress for our customers.

Why Aggreko Here are some of the perks and rewards.

• Competitive compensation and Bonus
• No premium cost medical plan option available
• Paid training programs and tuition reimbursement
• Safety-focused culture

What youll do:

On-Site Support

• Provide desk-side support to business colleagues within Pearland TX campus
• Support on-site meetings as required
• Liaise with local leaders to identify and resolve technology-related challenges and address support requirements

IT Ticket Management

• Hands-on 1st and some 2nd line support to a group wide customer base within an SLA driven environment
• Procure setup configure and support of standard desktops laptops printers and peripheral devices
• Installation of operating systems and software deployment via AutoPilot
• Procure and manage software license requests and renewals
• Provide basic training and how-to knowledge sharing for business and IT colleagues
• Use a collaborative approach to problem solving with team and other technical groups

Project Management

• Defines documents and carries out projects or sub-projects alone or with a small team actively participating in all phases
• Identifies assesses and manages risks to the success of the project
• Applies appropriate project management methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches
• Agrees with project approach with stakeholders and prepares realistic plans (including quality risk and communications plans) and tracks activities against the project schedule managing stakeholder involvement as appropriate
• Monitors costs timescales and resources used and acts where these deviate from agreed tolerances
• Ensures that projects are formally closed and where appropriate subsequently reviewed and those lessons learned are recorded

Youll have the following skills and experience:

• Experience communicating with and supporting senior leadership
• Experience managing projects across a global team Ability to balance attention to detail with expeditious execution in a fast-paced environment
• Exceptional customer service skills
• Strong interpersonal skills
• Excellent time management skills and the ability to multi-task efficiently
• Strong team player as well as being a self-achiever
• Task completion reliable committed to completing tasks with minimal supervision Resilience persistent positive and self-reliant
• Accountability drives outcomes by taking personal responsibility
• Working together with others relates to people engages and builds relationships

Join us bring your energy and grow your career.

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Equal employment opportunity

We welcome people from different backgrounds and cultures and respect peoples unique skills attitudes and experiences. We encourage everyone to be themselves at work because we know thats how we do our best for each other for our customers for the communities where we work and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko we will consider your application based on your qualifications and experience and not on your race colour ethnicity religion sex sexual orientation gender identity national origin disability or veteran status.