Instructional Analyst

At the Center for Health Information and Analysis (CHIA) we provide the factual foundation for data-driven health care interventions. CHIA is an independent state agency whose work is trusted by policymakers health care leaders and researchers alike to craft policies that improve the quality and equity of care while keeping costs affordable for Massachusetts families.

By joining CHIA you will help support the agencys vision of a transparent and equitable health care system where reliable information provides common ground for improvement and empowers people and organizations to make informed decisions.

We foster a flexible collaborative environment offering a hybrid modelthat balances in-person and remote work. Our hybrid approach allows you to work alongsideyour colleagues in our vibrant Boston office at 501 Boylston Street for at least two designateddays per week with the flexibility to work remotely on seek an Instructional Analyst to support work to collaborate with internal teams state agencies data submitters and researchers to innovate and improve CHIAs data products ensuring they are of the highest quality accessible and actionable.

As an Instructional Analyst at CHIA you will have the opportunity to:

Drive Effective Documentation & Technical Writing:

• Assist in developing clear accurate and user-friendly documentation that enables data users to understand and use CHIA data products and analytic platforms such as Tableau Power BI Snowflake and Flexible Analytics.

• Write format edit review and proofread procedural and technical content for both technical and non-technical audiences. Artifacts may include:

• Data dictionaries and data element guides
• User guides instructional materials and other multimedia resources
• Data quality profiles and considerations

• Work with the Manager of User Experience and Manager of Data Strategy and Client Insights to identify and address gaps in product knowledge.

Enhance InstructionalDesign & Learning Enablement:

• Assist the Manager of User Experience and the Manager of Data Strategy and Client Insights withidentifying gaps in product knowledge and learning needs.

• Help to develop and maintain learning materials that enable successful use of requested data including:

• User guides and job aids
• Training modules and curricula
• Video tutorials and other multimedia resources

• Create engaging and effective learning experiences for a diverse data user community including CHIA business units health systems hospitals insurers researchers and other stakeholders.
• Leverage strong communication and facilitation skills to elicit user needs and translate them into actionable learning solutions.
• Translate complex technical information into accessible materials for both technical and non-technical audiences.

Champion Data Integrity: Assume a pivotal role in advancing comprehensive practicesin documentation and data management and quality assurance. Your meticulous attentionto detail and unwavering commitment to accuracy will play a crucial part in upholdingthe integrity of our data and analyses.

Here are the important qualifications we are looking for:

• Proven Technical Writer: Experience in instructional design or technical writing for analytics software development engineering or related domains. Demonstrate experience creating documentation and procedure manuals for varied audiences including the ability to refine content and develop visuals.
• Tech-Driven Professional: Possess advanced familiarity with data visualization and business intelligence tools such asTableau or Power BI providing a crucial advantage in conveying complex data in Microsoft Office particularly Word Excel and PowerPoint is essential forseamless communication and reporting.
• Effective Data Governance and Healthcare Data Domain Experience: Brings valuable exposure to healthcare data including claims and eligibility datasets along with experience supporting data governance practices quality standards and policies that promote data confidentiality and data integrity.
• Effective Communication: Demonstrate excellent written and verbal communicationskills with an ability to articulate complex technical issues clearly and stakeholders and foster collaboration through compelling communication.

Additional Qualifications: Professional Development Opportunities Available!

• Educational Foundation: Possess a bachelors degree ininstructional design communicationcomputer science information technology orrelatedfield.
• Specialized Expertise: Bring at least three years of experience in instructional design or technical writing and editing for data analytics software development engineering computer science or related industry.

We value the talent and expertise you bring to the table so we offer a competitive salary range of $74339.72-$95000.00 for this position.

Together let us embark on a journey of meaningful impact on health are eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor where we will forge new paths innovate and lead the way toward a stronger Commonwealth.

Minimum Entrance Requirements:

Applicants must have at least (A) one (1) year of full-time or equivalent part-time professionalor practical experience in information technology applications development or (B) anyequivalent combination of the required experience and the substitutions below.

Substitution:

I. An Associates degree or higher in a related field may be substituted for the required experience.

Comprehensive Benefits:

When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.

Want the specificsExplore our Employee Benefits and Rewards!

• CHIA offers agency-specific flexible work and IT arrangements.

NAGE Unit 6:Application Development & Support Job Family Level I;Business/Systems Analyst I.

Full Salary Band: $74339.72- $110745.44.

An Equal Opportunity / Affirmative Action Employer. Females minorities veterans and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC) may self-select out of opportunities if they dont meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Information submitted by applicants is collected through the JazzHR Platform your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name address telephone number and email address. You may also self-identify with your race/ethnicity gender disability and/or veteran status. However you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.