Operations Officer Fraud Investigator
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Job Location:
West Allis, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
Invest In You! Tri City National Bank is not just a bank; its your community banking partner deeply committed to prioritizing customers building strong relationships and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth celebrating success and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.
The Fraud Specialist is responsible for the direction and prevention and mitigation of suspicious and fraudulent activities on TCNB customer addition the position reviews fraud alerts and performs triage of suspected fraud. Alert types cover multiple channels and include internal and external notifications.
The position is responsible for ensuring that the processes are completed timely using appropriate controls to mitigate financial and reputational risks. The investigator works closely with various teams within retail and operations to assist with investigations and deterrence of fraud against TCNB. Helps to develop build and distribute monthly quarterly and annual reports on fraud trends to all business lines. Develops effective professional working relationships with staff members peers project teams and internal/external customers. Delivers exceptional service and support that is customer focused.
Compensation: $55000 annually depending on experience.
This position is in-office at our Operations Center in West Allis WI.
Responsibilities
- Reviews fraud alerts through various channels
- Investigates and documents external/internal fraud
- Performs Suspicious Activity Reporting when applicable
- Responsible for fraud claim processing (Forgery Zelle Bill Pay etc.)
- Maintain fraud analysis models to improve in the prevention of fraud losses.
- Tracks and reports fraud losses for Senior Management
- Perform mobile deposit reviews.
- Assists in employee fraud training.
- Part of the on-call rotation for Fraud and Security issues.
- Works with law enforcement and other Fraud Organizations.
- Liaisons with internal business lines to fosters best practice fraud prevention.
- All other duties as assigned.
Qualifications
- A minimum of 3 years Banking or related experience
- A minimum of 2 years Loss prevention/Management
- A broad knowledge of investigative techniques
Why Join Us:
- Community Impact: Be part of a local bank deeply rooted in community values contributing to the growth and prosperity of our neighborhoods.
- Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
- Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
- Celebration of Success: Join a team that values and celebrates individual and collective achievements.
- Work Life Balance: No early mornings or late nights enjoy a predictable schedule with major holidays off.
- Great Employee Benefits that start on the 1st of the month after your hire date!
- Part-Time:
- 401(k) with company match**
- Up to 20 hours of paid vacation after 6 months
- Full-Time:
- 401(k) with company match**
- Tuition reimbursement
- Medical dental and vision coverage
- Paid vacation and more!
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Reasonable Accommodation
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact Human Resources at or
(**Must be 21 to enroll in 401(k) and must work an average of 20 hours per week in order to be eligible for paid vacation.)
Required Experience:
Unclear Seniority
Key Skills
- Risk Management
- Bank Secrecy Act
- Fraud
- PCI
- Law Enforcement
- Banking
- Business Management
- Regulatory Reporting
- Analysis Skills
- Customer Support
- UCC Law
- RMF
About Company
We’re a true community bank. Find out why folks are leaving the “Big Banks” to embrace all that Tri City has to offer!
