Business Administration Apprenticeship

West Berkshire - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Level 3 Business Administration Apprenticeship Lambourn Equine Vets

At Lambourn Equine Vets we pride ourselves on delivering exceptional equine veterinary care with professionalism compassion and clinical excellence. Based in Lambourn Berkshire we are an independent fully mobile equine veterinary practice serving clients across Berkshire Oxfordshire Wiltshire Hampshire and Gloucestershire.

Our experienced team supports horses across a wide range of disciplines including sport horses leisure horses racing and reproductive work. We are committed to maintaining outstanding client relationships while ensuring the smooth and efficient running of our busy ambulatory practice.

We are seeking a motivated and organised Veterinary Reception & Business Support Apprentice to join our friendly and supportive team. This role is ideal for someone who is confident professional eager to learn and interested in developing a career within the equine veterinary or business administration sector.

Apprenticeship Summary:

Salary:7.55 an hour
Working Week:Monday Tuesday and Thursday 8am 5pm Wednesday and Friday 8:30am 5:30pm including a 1 hour break
Hours:40 hours per week
Online apprenticeship training supported by our skilled tutors
Level 3 Business Administration Apprenticeship standard qualification
Location: Lambourn Equine Vets Newbury Street Lambourn Hungerford Berkshire RG17 8YR

The Role:

As a Veterinary Reception & Business Support Apprentice you will play a key role in supporting the daily operations of a busy equine veterinary practice. Working closely with veterinary surgeons and administrative staff you will assist with client communication diary management laboratory coordination and general office administration.

This role offers valuable exposure to the equine veterinary industry while developing strong business communication and organisational skills within a professional clinical environment.

Main Duties:

Provide professional and polite telephone support acting as second-line call cover
Record accurate messages and ensure timely follow-up with clients
Manage call-back slots and support client query resolution
Assist with diary management including checking travel times and appointment spacing
Support efficient routing and scheduling of veterinary visits
Handle incoming and outgoing post
Scan and process documentation including certificates and export paperwork
Support with vetting certificates and ensure accurate record-keeping
Complete weekly pager tests
Monitor shared communication channels (email inboxes WhatsApp groups internal systems) to ensure smooth information flow
Assist with internal vet tech duties when required
Support laboratory workflow and liaise with colleagues to maintain efficiency
Assist the pharmacy administrator with medication and stock-related administration
Process payments invoices and insurance documentation
Maintain organised accurate and confidential client and patient records
Keep the office environment tidy and professional
Uphold company policies confidentiality standards and professional conduct at all times

The Candidate:

The ideal candidate will demonstrate:

GCSEs at grades A*C / 94 (or equivalent) in Maths and English
Strong organisational skills and the ability to prioritise tasks effectively
Confidence when communicating particularly over the telephone
A calm and professional manner in a busy fast-paced environment
Excellent attention to detail and accuracy when handling information
A positive attitude and genuine willingness to learn
Reliability punctuality and a strong work ethic
The ability to work independently as well as part of a small close-knit team
Professional conduct and discretion when handling confidential information
An interest in horses or the veterinary sector (desirable)

Training and Development:

As an apprentice you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:

Study towards a relevant qualification Level 3 Business Administration Diploma.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.

What training will the apprentice take and what qualification will the apprentice get at the end The successful candidate will obtain a Level 3 Business Administration Apprenticeship standard qualification

What is the expected career progression after this apprenticeship Potential full-time employment within the practice for the right candidate upon successful completion of the apprenticeship with opportunities to develop further within veterinary administration or practice management.

Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Matrix Screening. The company also completes an internal online social media search in line with Keeping Children Safe in Education guidance.

#InspireLP

Required Experience:

Junior IC

Level 3 Business Administration Apprenticeship Lambourn Equine VetsAt Lambourn Equine Vets we pride ourselves on delivering exceptional equine veterinary care with professionalism compassion and clinical excellence. Based in Lambourn Berkshire we are an independent fully mobile equine veterinary pr...