Customer Consultant Swansea (6m FTC)
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Job Summary
Customer Consultant - Swansea (6m FTC)
BELONG Theresno place like Principality
At Principality belonging isntjust a value itshow we show up for each other and our members every day.
Our branches are at the heart of our communities.Theyrewhere relationships are built trust is earned and members receive the personal service Principality is known for. Working in branch means being present connected and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network
This opportunity allows you to build on your existing experience while making a meaningful difference within your local community:
In-branch people-focused work This is a fully branch-based roleprovidingthe opportunity to work directly with members and colleagues in a collaborative supportive environment.
Strong teamconnection Being based in branch supports close teamwork shared learning and day-to-day support from colleagues and leaders.
An inclusive and supportive cultureWereproud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025) reflecting our ongoing commitment to inclusion and belonging across all roles including our branch network.
Purpose-led customer service Our continued success at the Fairer Finance Awards 2025 including Double Gold Awards for Customer Satisfaction for Savings and Mortgages reflects the quality of service delivered by our branch colleagues.
Wellbeing and development support Our Belong benefits package and development opportunities are designed to support your physical mental and financial wellbeing helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted personal service our members value. The work is hands-on rewarding and rooted in community.
When it comes to belonging there truly is no place like Principality and our branches are where that belonging comes to life every day.
AtPrincipality Building Societywevebeen proudly supporting our communities for 165 years and we are committed to being there for many more. As aCustomer Consultantyoullbe the first point of contact for our members making sure they feel welcomesupportedand valued whether they visit us in-branch via telephone or get in touch online.
Werecommitted to helping you develop. From day oneyoullreceive tailored training and support to build your confidence expand yourknowledgeand succeed in your role.
As a Customer Consultant you will be:
Providing a warm friendly welcome and helping customers with everyday banking transactions.
Supporting customers over the phone and through our digital channels.
Identifyingfinancial needs and recommending suitable products and services.
Ensuring the smooth running of daily branch operations in line with policy and procedures.
Staying up to date with internal policies and regulatory requirements.
Working collaboratively with your colleagues across the branch network and deliver exceptional service.
Whatwerelooking for:
Ability to deliver outstanding customer service either face-to-face or over the phone.
Ability to stay calm and focusedina busy environment.
Great communicationand people skills with a friendly and professional manner.
A proactive attitude and willingness to learn and grow in the role.
Weremore than a building society werepart of the community.Thatswhy we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belongingNigel Taylor Head of Brand Impact & Communication. Butdontjust take our word for it see what our colleagues say about working here too;Careers ()
Required Experience:
Contract
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
