Customer Service and Sales Support Coordinator

Here at Autosmart we are searching for an experienced and motivated Customer Service and Sales Support Coordinator to join our friendly and professional Support Services this varied and dynamic role you will use your excellent communication and rapport building skills to support and develop business relationships with our franchisees national account customers and regional business managers. Our role will provide you with an exciting opportunity to proactively contribute to our business growth every day.

Autosmart International is a manufacturing success story. Leading the field in vehicle cleaning products we are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last 10 years and plan to grow by 50% in the next 5 years we are investing to futureproof our business.

Ive been working at Autosmart support services for 14 years and love the team we are a friendly and welcoming bunch. My role is super varied I really enjoy helping our franchisees customers and our wider team in one call I could be giving guidance on how to get the best out of one of our products then in my next call I could be encouraging a new national account to stock our products and how to order them its very rewarding and not your average customer support role. I know how my role positively contributes to our business goals.Debbie Perrins Customer Services Coordinator

Our Customer Service and Sales Support Coordinator will:
Use your exceptional customer service and support skills to provide a world class customer service experience
Be our franchisee customer and consumer first point of contact answering technical product questions handling orders and expertly resolving complaints
Proactively contact promote and encourage new national account customers to make the most of our products and services and support their onboarding process
Call and provide franchisees with new product information and relevant marketing material to ensure they have the best opportunity to sell our full range to their customers
Support Autosmart colleagues and team members

Our Customer Service and Sales Support Coordinator will have:
Exceptional communication and rapport building skills
Experience in a telephone-based customer service customer relationship customer account management or customer supporting role
Experience in handling technical or product related customer queries
Excellent attention to detail and accuracy
An eagerness for problem solving improvements and delivering solutions
Confident IT skills including MS office
A willingness and comfortable with occasional travel to attend sales meetings and spend time on the road with franchisees
Up to a 45 minute commute of Shenstone

What we can offer our Customer Service and Sales Support Coordinator
Salary of up to 28000 depending on experience
Permanent contract of employment (Monday to Friday 38.5 hours)
Company-wide training programme to develop key skills and a supportive and friendly team
Opportunity for flexible working once fully trained
25 days holiday plus bank holidays
Staff purchase scheme take home products for FREE
Non-contributory private health care
Generous contributory pension scheme
Life insurance at three times salary
Employee assistance programme

Apply today
If this sounds like a good fit for you we cannot wait to hear from you. Screening for successful candidates will commence without delay using the apply button and upload your CV.

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