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Make a difference in the community you live in! As a Community Builderan employee with the City of Gainesville you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job its a chance to contribute to community success and to help enhance the Gainesville way of life.

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SUMMARY

This is a senior level position that performs advanced complex technical and analytical work in the public sector and utility industry. It involves a broad range of activities in support of a highly automated multi-site enterprise network environment for government business and 24/7 control applications. There is an emphasis on team-oriented planning and design. Work is performed on-site in a secured regulated and audited environment.

Work requires information technology skills and specialization in designing planning installing administering operating and repairing computer networks and systems and digital and analog phone systems.

Incumbents in this classification report to a designated supervisor and work under minimal supervision. Work in this class is distinguished from higher classes by its lack of supervisory responsibility and from lower classes by its leadership of work and coordination of others designing and planning and mastery of advanced technical and analytical knowledge and skill in computer networks and systems and digital and analog phone systems.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Telecommunication Room

Designs plans installs administers operates and repairs telecommunications room components including the efficient use of the floor space rack space power requirements and consumption HVAC controls and heat output environmental alarms security access cable management disaster prevention and safety features with established practices for an auditable enterprise-level network environment; conducting or participating in the annual network disaster prevention security safety and disaster response training.

Computer Networks

Designs plans installs administers operates and repairs the enterprise-level LAN WAN Wireless LAN VoIP IVR and Video Conferencing and surveillance IP networks efficiently and securely using appliance servers routers switches VLANs and other hardware to ensure stable operations system connectivity network traffic performance remote access and security breach protection in conformance with established practices for an auditable enterprise-level network environment for such activities as change management preventative maintenance access control and NERC-CIP Critical Cyber Assets requirements.

Appliances Servers Systems

Designs plans installs administers operates and repairs physical and virtual appliance servers consisting of hardware and applications in conformance with established practices for an auditable enterprise-level network environment for such activities as change management preventative maintenance access control and NERC-CIP Critical Cyber Assets requirements.

Phone Systems

Designs plans installs administers operates and repairs an enterprise-level physical and virtual phone environment consisting of hardware and software for POTS PBX VoIP FoIP VoiceMail customer call center call processing automatic call distribution route optimization trunk groups system distribution lists E911 and working with external telecommunication providers in conformance with established practices for an auditable enterprise-level network environment for such activities as change management preventative maintenance and access control.

End-Points

Designs plans installs administers operates and repairs digital and analog phones intercoms PA systems door and gate security access fax lines modems and alarms; video conferencing and CCTV; wired and wireless devices and UPSes in conformance with established practices for an auditable enterprise-level network environment for such activities as change management preventative maintenance and access control.

Disaster/Recovery

Assists in designing and implementing redundant systems policies and procedures for disaster recovery to ensure effective protection and integrity of system and data assets including network connections and protocols appliance servers and software applications. Modifies plans based on results of tests or incidents.

Assists in developing and periodically conducting simulations to test system disruptions and disaster recovery plans and procedures disaster avoidance and impact reduction strategies for the security and restoration of the data and phone network in the event of natural disasters technical failures power outages and human interference.

Security

Assists in conducting risk assessments and business impact analyses to identify vulnerable areas within the organizations critical network functions.

Assists in developing implementing maintaining and overseeing enforcement of policies procedures technologies and associated plans for network security.

Assists in assessing the need for any security reconfigurations (minor or significant) and executes them if required. Keeps current with emerging security alerts and issues.

Administers and maintains end-user accounts permissions and access rights.

Creates maintains removes and audits system and end-user accounts permissions and access rights.

Assists in designing performing and overseeing penetration testing of the network in order to identify vulnerabilities.

Recommends schedules and applies fixes security patches disaster recovery procedures and any other measures required in the event of a security breach.

Assists in planning designing implementing and maintaining all network security systems and their corresponding or associated software including firewalls VPN intrusion detection systems cryptography systems biometrics log file analysis anti-virus software and all other network security activities.

Assists in developing and communicating network security policies and procedures including those for end users IT staff and legal/regulatory compliance.

Recommends and assists with deployment of additional security products and tools or enhancements to existing tools to detect violations of network security measures.

General

Provides business-hour technical support for escalated client-side hardware software security and network issues in a timely and customer-friendly manner.

Provides business-hour technical support for all network hardware software and security issues in a timely manner usually on a rotating schedule.

Provides after-hours and weekend work for changes that must occur outside of regular business hours.

Supports other IT teams throughout project system and application lifecycles.

Drives City vehicle to service locations.

Participates in various IT work activities such as feasibility studies capacity planning performance analysis and fine-tuning new technology evaluation new systems and applications technical requirements specifications and review and acts as a project lead on network projects.

Attends required on-the-job or coursework training.

Attends work on a continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

Performs duties of the IT Network Technician I II and Specialist level.

Develops and maintains training materials for educating end users and new IT staff.

Conducts research on emerging products services protocols and standards in support of infrastructure procurement enhancements and development efforts.

Performs cost-benefit and return-on-investment analyses for proposed infrastructure components to aid management in making implementation decisions.

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. Below are the required education experience knowledge skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Graduation from an accredited two-year college or university with major course work in computer networks and systems or digital and analog phone networks and systems and five (5) years of experience in at least two areas of: data communications and computer networks and systems digital and/or analog phone networks and systems telecommunication project leading; an additional two (2) years (7 in total) of experience can be substituted for the two-year degree or an equivalent combination of education training and experience which provide the required knowledge skills and abilities.

An Asssociate level Cisco certification in Collaboration Routing and Switching or Wireless may be substituted for two-year college or university course work.

CERTIFICATIONS OR LICENSES

Licenses

A valid Florida Driver License is required at time of appointment and at all times while employed in this classification.

Certifications

KNOWLEDGE SKILLS AND ABILITIES

Thorough knowledge of theories principles standards practices tools and materials of computer networks phone systems multi phone lines fiber optics copper wiring telephone wire color code proper punch down technique voice processing video processing radio transmission systems network administration security telecomm room management disaster/recovery techniques and problem solving.

Ability to comprehend architectural structures of buildings and facilities.

Ability to interpret and work from technical manuals schematics and blueprints.

Ability experience and willingness to observe all proper and safe work practices and use of tools communication and testing equipment to ensure the safety of systems hardware self and others.

Ability experience and willingness to work without direct supervision and to creatively and effectively solve system hardware and interpersonal issues.

Ability experience and willingness to work effectively with coworkers and the general public.

Ability and experience to maintain a high level of integrity when dealing with customers and systems to instill trust and to maintain security.

Ability experience and willingness to provide leadership and guidance to less experienced co-workers as well as provide effective training to new employees and end users.

Ability experience and willingness to communicate effectively both orally and in writing with customers coworkers supervisors and managers.

Ability experience and willingness to effectively plan and organize work to ensure the highest quality performance of self and others.

Ability experience and willingness to make sound decisions to effectively solve problems of systems and hardware as well as to maintain effective interpersonal relations that ensures a team atmosphere.

Ability and experience to lead coordinate and participate in key process improvements as they relate to the organizational networking environment.

Ability experience and willingness to stay current on all software and hardware systems to ensure ability to maintain system integrity and security as well as the ability to resolve issues.

Knowledge of principles and processes for providing customer service which includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

Knowledge of relevant equipment policies procedures and strategies to promote effective local security operations for the protection of people data and property.

Knowledge of administrative and clerical procedures and systems such as managing files and records designing forms and other office procedures and terminology.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

Work requires physical strength and agility.

Must be able to perform sedentary work on an uninterrupted basis.

WORK ENVIRONMENT

Work may require exposure to hazardous conditions and noxious chemicals.

Work may require performance of duties in extreme heat and confined areas.

Work may require performance of tasks outdoors under varying climatic conditions

Work is performed in an office environment with moderate noise levels.

On-call work outside of business hours is required.

Note:

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.

All regular employees are eligible for traditional benefits such as health insurance life insurance paid leave 11 paid a holidays a year a pension plan and a deferred compensation plan but we also offer great things like on-site fitness centers tuition reimbursement on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities women and individuals with disabilities are encouraged to apply. Individuals with a disability who require special accommodations during the selection process should notify the Human Resources Department at or TDD/TTY at .

Veterans Preference

Veterans are encouraged to apply. Veterans Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07 Florida Statutes (F.S.) specifies who is eligible for Veterans Preference. State of Florida residency is not required for Veterans Preference.

If you are unable to apply online due to a disability contact recruiting at or by calling .