Warm Homes Administrator

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RA

Salary: 25191 - 25590 per annum (Pro rata for part time)

Working Hours:37 Hours over 5 Days

Contract Type: Permanent

Closing Date: 25th February 2026

Interview Date(s): 10th March 2026 (tentative)

The Leicestershire Warm Homes service sits as part of the Public Health Law and Governance Department Community Delivery arm andis pleased to be recruiting for the position of Warm Homes Administrator.

The role will provide support to the wider Warm Homes Team who provide information advice and guidance delivering projects to enable and maintain warm and healthy homes.

You will support and be a part of the Warm Homes Team in the raising of awareness of fuel poverty indicators the service offer and encourage warm home initiatives to support people to maintain their well-being live independently comfortably and safely in their homes and reduce incidence of fuel poverty and excess winter deaths linked to cold homes.

About the Role

The key duties of the role will be:

• Triage of incoming referrals to the Warm Homes telephone line
• Log referrals onto case management system
• To provide support to the Warm Homes Team e.g. inputting referrals mail outs room bookings. Managing Warm Homes telephone line giving basic information and signposting where appropriate via telephone email and letter and escalate queries to Warm Homes Team members as appropriate.
• Maintain Warm Homes service email inboxes and dealing with queries as appropriate.
• Providing administrative support for meetings including taking minutes.
• Manage stock of winter wellness pack items

Currently the role is likely to involve a hybrid model of home and office-based working.

For information on our approach to the recruitment of ex-offenders please see our policy statement.

A basic DBS check is required for this post.

About You

To apply for this post you must be able to evidence in your application how you meet the following criteria:

• NVQ2 in Business Administration equivalent qualification OR relevant demonstrable experience in a customer facing environment
• Excellent communication skills both written and verbal
• Able to adapt to deal with a wide range of customers
• A good knowledge of Public Health services
• Previous administrative experience at a similar level
• Use of ICT applications relevant to the post i.e. Word Excel Power Point Publisher
• Experience of administrative support of events and training i.e. booking places room bookings confirmations etc.

You must also have an understanding of and commitment toequality diversity and inclusion.

In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.

For more information or an informal discussionplease contact:

Tina Potter Warm Homes Co-ordinator

Telephone: 0

To contact me via emailplease click here.

Alex Clark Warm Homes Manager (out of office 16th - 23rd February)

Telephone: 0

To contact me via email please click here.

At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.