Sports Medicine Technical Support Specialist 700 a.m. – 345 p.m. (ET) Shift

AT LIFENET HEALTH YOU ARE THE ADVANTAGE

Every day YOU help us to save lives restore health and bring hope to patients and families around the world. At LifeNet Health we cultivate growth innovation and collaboration where your contributions drive solutions that benefit humanity.

Together we are united by a mission greater than ourselves a purpose rooted in healing.

ABOUT THIS JOB
Location: Virginia Beach VA (on-site)

Department: Customer Experience

Schedule: Monday Friday 7:00 a.m. 3:45 p.m. (ET) on call responsibility Essential Personnel 30% travel

Clinical Status: Non- clinical

HOW YOULL MAKE AN IMPACT
The Sports Medicine Technical Support Specialist provides advanced technical support and customer service for LifeNet Healths Sports Medicine allograft portfolio. This role serves as a bridge to Product Management and Sales teams by sharing ordering trends market insights and supporting product launches. The position trains clinical stakeholders on graft selection and preparation ensures accurate order fulfillment and communication and contributes to product strategy and collateral development to improve adoption and satisfaction among customers and alliance partners.

Your work will have purpose every single day contributing directly to life-changing outcomes.

WHAT YOULL DO

• Clinical Technical Support & Training: Provide technical support on graft selection and clinical application. Deliver in-service training to physicians nurses hospital staff alliance partners recipients and field sales personnel. Maintain current knowledge of tissue banking principles procurement processing clinical application techniques and OR allograft preparation. Collaborate with internal teams key opinion leaders and alliance partners to support product performance and quality improvements.
• Customer Service & Case Order Management: Measure incoming size-specific graft orders communicate potential patient matches and coordinate offers to physicians. Partner with P&L Quality Sales and Marketing to meet surgeon hospital and patient product ordering requirements. Monitor tissue quarantine and backorder lists manage fulfillment and propose suitable alternative grafts when needed. Monitor product complaints and respond to technical product questions from clinicians and customers. Receive and accurately process all orders for allograft tissue including returns and consignments. Liaise with Finance and Distribution to ensure proper invoices and documentation of customer concerns and complaints. Provide support to internal and external clients for account and order issues including rotating on-call responsibilities for after-hours orders and service escalations.
• Relationship Management: Serve as a key liaison by handling customer orders and patient requirements resolving issues providing account support and ensuring smooth order processing with Sales & Marketing Finance and Distribution. Develop and influence partner and customer relationships through education and support within the assigned territory.
• KPI & Continuous Improvement: Identify errors implement solutions and compile weekly monthly and ad hoc reports to improve accuracy efficiency service delivery productivity and overall customer experience.

WHAT YOULL BRING
Minimum Requirements:

• Bachelors degree
• A valid state drivers license
• Three (3) years of relevant experience supporting sales and/ or patients within the medical device industry Organ Procurement Organizations a healthcare setting or physicians office.
• One (1) year of experience in SAP or comparable ERP system including data entry.

Preferred Experience/Skills/Certifications:

• CTBS: AATB Certification
• Three (3) years of direct field experience with biologics products Tissue Banking Medical Device industry or working in operation rooms or with physicians.
• Two (2) years of experience in SAP or comparable ERP system including data entry.
• Expert procedure experience and product attribute knowledge: Total understanding of how LifeNet Health allografts function in patients and how they restore normal functions.
  

Key Knowledge Skills & Abilities:

• Clinical Knowledge of Procedures & Products: Understanding of how allografts function in patients and restore normal functions.
• Computer Skills: Proficiency with using computer programs and electronic documents. Proficiency in Microsoft Office: PowerPoint Excel Word Outlook.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure accuracy/ completeness and early/ on- time delivery.
• Time Management: Ability to prioritize multiple competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects multi- task identify project interdependencies and potential risks/ pitfalls.
• Problem Resolution: Demonstrated ability to anticipate and critically think through problems.
• Business Acumen: Ability to work independently. Has in- depth working knowledge of human anatomy and physiology and ability to communicate this to others.
• Customer- Centric: Centers themselves around process and customer management that aligns with a developed strategy for working with customers.

WHY JOIN LIFENET HEALTH

When you join LifeNet Health youre not just taking a job youre joining a mission-driven community dedicated to making a global impact through regenerative medicine. Youll be part of a workplace that values authenticity collaboration and the drive to make a difference.

We recognize that great work happens when people feel supported. Thats why our total rewards package is designed to help you thrive both professionally and personally.

Heres how we support YOU:

• Affordable Medical Dental and Vision Coverage- Comprehensive care that wont break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters:
  • 18 vacation days (based on position tenure and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard 2 floating)
• Flexible Work Program- For approved roles how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate dedicated professionals.
  

Note: All benefits are subject to eligibility requirements and may be modified at any time with or without notice unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the at-will nature of employment at LifeNet Health.

COMPENSATION

Salary Range: $65972 - $87962 annually

Final compensation will be based on factors such as geographic location qualifications and prior relevant experience. The pay range for this position is $65972 annually (entry level qualifications) to $87962 annually
(experienced in this role). Actual compensation may be higher based on the successful candidates knowledge and relevant experience.

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.

As part of our commitment to safety we maintain a drug-free workplace and conduct pre-employment substance abuse screening.