Medical Office Support Specialist

Special Instructions to Applicants:

All interested applicants should attach a resume and cover letter in the Supporting Documents section of the application preferably in a PDF format to avoid any formatting issues.

About Rice:

Boasting a 300-acre tree-lined campus in Houston Texas Rice University is ranked among the nations top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system which supports students intellectually emotionally and culturally through social events intramural sports student plays lectures series courses and student government. Developing close-knit diverse college communities is a strong campus tradition which is why Rice is highly ranked for the best quality of life and the best value among private universities.

Rice is also a wonderful place to work. Rice faculty staff and students share values essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rices culture. They come through in how we treat each other and welcome our visitors. These values can be recalled simply by our name RICE Responsibility Integrity Community and Excellence.

Position Summary:

The Medical Office Support Specialist supports the delivery of high-quality student-centered healthcare at Student Health Services. This role assists providers and nursing staff with clinical and administrative duties ensuring efficient clinic operations and a positive experience for undergraduate and graduate students. The Medical Office Support Specialist plays a key role in promoting a welcoming respectful and confidential healthcare environment. This position is responsible for assisting healthcare providers with patient examinations and procedures while simultaneously managing front-desk operations.

Ideal Candidate Statement:

The ideal candidate is a proactive team player who creates a welcoming respectful and confidential environment for undergraduate and graduate students. This candidate demonstrates the ability to balance direct clinical assistance with administrative and support operations.

Workplace Requirements:

This position is full-time exclusively on-site requiring all duties to be performed in person at Rice University.Per Rice policy 440 work arrangements may be subject to change.

Hiring Range:$53000 - $56000 annually contingent upon qualifications and experience
*Exempt (salaried) positions underFLSA are not eligible for overtime.

Minimum Requirements:

• Bachelors degree

  • In lieu of the education requirement additional related experience above and beyond what is required may be substituted on an equivalent year-for-year basis

• 2 years of experience in medical office administration

  • In lieu of the experience requirement additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis

Skills:

• Ability to multitask in a fast-paced clinical environment

• Advanced computer skills including experience with Microsoft Office Suite and the ability to learn new systems

• Advanced customer service and interpersonal skills

• Strong attention to detail and organizational skills

• Understanding of financial transactions

• Strong written and verbal communication skills

• Professional compassionate and team-oriented approach

Preferences:

• Completion of an accredited Medical Assistant Program or Licensed Vocational Nurse Program with a certificate/license

• Basic Life Support (BLS/CPR) certification

• Experience in an outpatient or primary care setting

• Experience working with adolescents or college-aged populations

• Familiarity with electronic health records

Essential Functions:

• Administers support for Student Health Services in patient boarding and assists providers during examinations and procedures as appropriate

• Collaborates with others to help resolve clinic issues and concerns interprets policies and mediates complex and sensitive issues to appropriate resources

• Performs basic clinical tasks within the scope of practice (e.g. specimen collection EKGs injections wound care point-of-care testing)

• Supports front-desk operations by scheduling appointments fielding incoming calls and resolving patient inquiries regarding services and procedures including managing communication via fax and email

• Examines Student Health Services patient data to identify trends and support future planning

• Maintains accurate and timely documentation in the electronic health record (EHR) including placing or removing holds on student accounts and reviewing health data forms

• Prepares patients for provider evaluation by obtaining and recording accurate vital signs medical history and detailed chief complaints

• Provides patient education as directed by providers and responds to patient questions and concerns referring clinical issues to appropriate staff

• Maintains knowledge of Student Health Services campus and community resources to help students navigate support

• Assists with the organization restocking and inventory tracking of exam rooms and administrative areas

• Assists in financial processes including processing expenses procurement and budget management

• Provides support for patient billing processes and answers basic insurance questions

• Performs all other duties as assigned

Additional Functions:

• Ensures proper handling labeling and storage of medical specimens

• Follows infection control safety and quality assurance protocols

• Adheres to HIPAA OSHA and university policies and procedures

• Participates in staff meetings training and quality improvement activities

• Supports the coordination of clinic equipment repairs and needs

• Assists with event development and planning including training and engagement

• Assists with preparing for large capital improvement projects

• Provides feedback for policies regarding the management of general operations

Rice University HR Benefits: Mission and Values: Mission and Values Rice University

Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national or ethnic origin genetic information disability or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process please get in touch with Rice Universitys Human Resources Office via email at for support.

If you have any additional questions please email us at. Thank you for your interest in employment with Rice University.