Director, Product Portfolio & Technical Customer Service (TCS), APAC Fine Papers

Changshu - China

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Would you like to join a global growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted achieve together renew with courage. Together we can renew the everyday for a future beyond fossils!

Learn more about us as a workplace are now looking for a Director Product Portfolio & Technical Customer Service (TCS) APAC Fine Papers. This position will be located in Shanghai or Changshu.

Greetings from your future manager

This is a strategic leadership opportunity to shape the future of UPMs Fine Papers business in Asia-Pacific. You will drive both product excellence and technical customer-ensuring our sustainable offerings meet evolving market needs and delivering excellent customer service quality. As a key member of the SBU leadership team you will bridge product strategy innovation and frontline technical support to accelerate business growth and customer loyalty Haihai Song SVP APAC Fine Papers SBU

What you will do

Act as a core member of the APAC Fine Papers SBU management team contributing to overall business strategy and P&L discussions
Manage the Technical Customer Service (TCS) team to resolve quality issues quickly and support customers effectively
Continuously analyze competitive landscape (offerings pricing cost structures technology) and identify white-space opportunities through benchmarking and adjacency mapping
Partner with customers sales R&D and mills to co-develop solutions and improve product performance
Analyze market trends and competition to identify growth opportunities
Conduct regular customer visits to gather performance feedback co-develop solutions and lead on-site trials
Deliver technical training to sales technical sales production teams and key customers on fine paper applications and performance characteristics
Promote knowledge sharing data-driven decision-making and agile response to market dynamics
Lead and develop the APAC TCS team to deliver proactive professional and timely technical support to customers and internal stakeholders

Who you are

You have bachelors or Masters degree in Engineering Materials Science Paper Technology Business or related field
You have 810 years of experience in the paper industry with strong backgrounds in both product management and technical/quality roles
You have deep understanding of fine paper manufacturing applications (e.g. printing packaging labels) and end-user requirements
You have demonstrated success leading product portfolios and technical teams in a multinational environment
You have strong analytical strategic thinking and business modelling skills; comfortable using data to drive decisions
You are fluent in English and Mandarin; ready to travel across APAC
You have strong leadership analytical skills and a customer-first mindset

This is what we offer to you

A meaningful job: We have an inspiring purpose We renew the everyday for a future beyond fossils. Our work is impactful and transformative.
A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international multi-business organization offering plenty of avenues for personal growth.
Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious science-based sustainability targets in all areas from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity offering a work environment in which everyone can be themselves.

Additional information

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Required Experience:

Director