Fire Service Coordinator

Unleash your potential with the Johnson Controls team!

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

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Heres What We HaveToOffer

What we offer

• Competitive pay

• Paid vacation/holidays/sick time10 days of vacation firstyear!

• Comprehensive benefits package including 401K medical dental and vision careAvailable day one!

• Extensive product and on-the-job/cross-training opportunitiesWithoutstanding internal resources!

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle tools and equipmentprovidedto complete all jobs.

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out:A Day in the Life of the Building of the Future

What you will do

Under general supervision coordinates customer service requests from initiation to service completion and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.

Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

• Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.

• Communicates the action plan and services to be provided directly to the customer.

• Ensures work has been performed to the customers expectations and performs follow-up with the customer as needed. Answers any customer inquiries and resolves or escalates customer issues as appropriate.

• Upon completion reconciles all service requests daily.

• Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.

• Assists with creation of L&M quotations.

• Develops and maintains viable long-term relationships with customers and subcontractors.

• Prepares yearly monthly and weekly execution plans for PSA scheduled service visits.

• Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims PSA variance Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review.

• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.

• Supports business forecasting

• Processes change orders

• Business review support

• Billing support

• Customer retention support

• Facilitates administration of warranty claims.

• May guide and prioritize the activities of the Customer Service Agent Assistants.

• Periodically performs duties of the Customer Service Agent Assistant as overflow demands.

• Other duties and administrative activities as assigned.

What we look for

Required

• Associates degree preferred high school diploma or equivalent required plus a minimum of five years of service industry experience managing service operations and/or service scheduling.

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.

• Able to prioritize work activities based upon financial impact to desired business goals.

• Experience and/or basic project accounting or costing principals is desired.

• Able to influence diverse teams to accomplish tasks/goals.

HIRING HOURLY RANGE: $19.18-$24.00 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.