Home Care Associate Director

Job Title: Associate Director

Organization: Griswold Care for the Greater Twin Cities
Status: Full-Time W2 (Non-Exempt)
Compensation Range: $65000$70000 DOE
Primary Location: Anoka MN (Twin Cities travel required)

Position Summary

The Associate Director plays a critical operational leadership role supporting the continuity quality and coordination of care across the Greater Twin Cities region. This role is designed to provide day-to-day operational administrative and client service support to the Agency Director ensuring client needs are met without service delays and internal operations remain responsive and compliant.

The Associate Director operates with delegated authority supporting execution coordination and follow-through while the Agency Director retains final decision-making authority.

Core Responsibilities

Client & Service Operations

• Conduct client intake assessments and support the development documentation and updating of individualized care plans.
• Serve as a secondary point of contact for assigned clients and families to ensure timely communication and issue resolution.
• Coordinate care updates monitor service quality and escalate concerns to the Agency Director as needed.
• Ensure continuity of care during staffing changes call-outs or service disruptions.
• Maintain accurate and compliant documentation for VA long-term care (LTC) and private-pay clients.

Administrative & Back-End Support

• Provide operational and administrative support to prevent workflow delays across client services and staffing functions.
• Assist with recruiting coordination candidate screening support onboarding logistics and personnel documentation.
• Prepare and maintain records reports and operational documentation aligned with regulatory and organizational requirements.
• Support scheduling coordination as needed to maintain service coverage.

Quality Assurance & Compliance

• Ensure timely and accurate client and caregiver documentation in alignment with state federal and Griswold standards.
• Participate in quality assurance reviews audits and corrective action follow-up.
• Support implementation of policies procedures and quality improvement initiatives.
• Assist with client satisfaction efforts including participation in quality assurance visits.

Team & Operational Coordination

• Support day-to-day supervision of case management and administrative workflows as delegated.
• Assist in staff training coordination and reinforcement of operational standards.
• Monitor operational metrics related to service delivery documentation compliance and client responsiveness.
• Conduct regular check-ins and performance reviews with direct reports.
• Act as a liaison with community partners and referral sources as assigned.

Financial & Reporting Support

• Assist the Agency Director with operational budgeting support billing coordination payroll inputs and reporting accuracy.
• Monitor service delivery alignment with authorized hours and funding requirements.

Decision-Making Authority

• Executes responsibilities within established policies procedures and delegated authority.
• Makes operational decisions necessary to maintain continuity of care and workflow efficiency.
• Escalates complex financial or policy-level decisions to the Agency Director.

Qualifications

• Bachelors degree in Social Work Healthcare Administration Human Services or a related field preferred.
• Minimum of 24 years of experience in business operations home care social services or community-based services.
• Demonstrated experience supporting or supervising staff in a service delivery environment.
• Strong administrative organizational and documentation management skills.
• Experience working with client management systems EHRs or case management software.
• Ability to manage competing priorities in a fast-paced client-centered environment.
• Strong interpersonal skills with the ability to maintain professional boundaries and emotional regulation.

Key Competencies

• Operational execution and follow-through
• Client-centered service delivery
• Time management and prioritization
• Emotional regulation under pressure
• Clear written and verbal communication
• Compliance awareness and attention to detail
• Collaboration and support-oriented leadership

Benefits:
Eligible employees may receive the following benefits subject to applicable plan terms and eligibility:

• Competitive Salary with Paid Time Off (PTO)
• Mileage Reimbursement
• Employer-funded ICHRA health benefit (monthly reimbursement for individual premiums and qualified medical expenses)
• Employer-paid $10000 life insurance (20 hours/week eligibility)
• Option to purchase additional voluntary insurance coverage
• 401(k) retirement plan (eligible after one full calendar year and 1000 service hours)
• Company-observed paid holidays
• Earned Sick & Safe Time (ESST)
• Access to FMLA PFML (effective 1/1/2026) and other protected leave options
• Workers compensation coverage
• Ongoing training and professional development opportunities

Additional Considerations:

• Professional attire is required when visiting clients.
• Must wear an employee ID badge during assessments and meetings.

Work Environment & Expectations

• Primary work occurs in-office with regular interaction with staff clients and families.
• Local travel across the Greater Twin Cities region required for client visits assessments and meetings.
• Professional attire and employee identification required during client interactions.