Desktop Manager
Share
Job Location:
Bethesda, MD - USA
Monthly Salary:
$ 65650 - 118675
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Leidos Health and Services Sector is seeking a Desktop Manager to work onsite full time in Bethesda MD.
Candidate MUST:
be local to the DC area and able to work onsite 5 days a week AND
be a US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.
The Desktop Support Manager is a hands-on technical leader responsible for overseeing a team of approximately 10 junior to senior desktop engineers supporting a secure enterprise Windows environment. This role combines people leadership operational oversight and direct technical engagement in escalations image management endpoint security and service delivery.
Responsibilities
- Oversee the design maintenance and optimization of Windows 11 desktop images.
- Provide advanced troubleshooting support for operating systems applications mobile devices (iOS/Android) and peripherals.
- Act as final escalation point for complex Active Directory Group Policy endpoint security and deployment issues.
- Oversee application packaging testing validation and controlled deployments.
- Ensure proper workstation security configurations including encryption antivirus firewall settings and patch management.
- Support and oversee desktop virtualization platforms and endpoint management solutions.
- Participate directly in high-impact VIP or enterprise-wide incidents.
- Monitor and manage ServiceNow queues ticket quality SLA adherence and performance metrics.
- Establish and enforce standard operating procedures (SOPs) and documentation standards.
- Ensure accurate asset lifecycle management and hardware refresh planning.
- Coordinate onboarding/offboarding activities in compliance with security policies.
- Lead root cause analysis efforts and drive preventative solutions.
- Maintain compliance with Federal NIH or other regulatory standards where applicable.
- Ensure adherence to enterprise security baselines and configuration standards.
- Oversee endpoint encryption patching cadence vulnerability remediation and audit readiness.
- Partner with Cybersecurity and Infrastructure teams to maintain secure desktop operations.
- Support audit responses and documentation requirements.
- Lead mentor and develop a team of 10 desktop engineers (Tier 1Tier 3).
- Provide technical guidance and serve as escalation point for complex desktop imaging and application issues.
Required Qualifications
- Bachelors degree in computer science or related field (or equivalent experience).
- 7 years of enterprise desktop support experience.
- Or AA with 9 years of experience
- 3 years of leadership or supervisory experience.
- Strong hands-on expertise with:
- Windows 11 enterprise environments
- Active Directory Group Policy DNS/DHCP fundamentals
- Endpoint security controls (encryption AV firewall patching)
- Image creation and automated deployment tools
- ServiceNow or similar ITSM platform
- Experience operating in secure regulated or government environments.
- Strong troubleshooting and root cause analysis skills.
- Excellent written and verbal communication skills.
Required Certifications
One or more of the following certifications:
- CompTIA Security Network or equivalent
- ITIL Foundation (preferred)
- Experience with endpoint management tools (SCCM Intune MECM JAMF or equivalent).
Preferred Qualifications
- Experience supporting Federal NIH or HHS environments.
- Experience managing desktop virtualization environments.
- ITIL Foundation certification.
- Microsoft enterprise certifications.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
February 12 2026For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $65650.00 - $118675.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Key Skills
- MAC
- Operating System
- Active Directory
- Information Technology
- Access Points
- LAN
- Deskstops
- Windows
- Trouble Shooting
- Linux
- System Center Configuration Manager
- Computer information system
- Setup
- hardware
- Technical Support
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
