Delivery Manager Consultant – Loan Manager

Delivery Manager Consultant Loan Manager

Business Unit: Consumer Financial Services / Commercial

Are you passionate about delivering exceptional client experiences while driving revenue growth
Do you have deep expertise in loan or lease servicing and want to leverage it to help clients succeed with innovative platforms

About the Role:
The Delivery Manager Consultant will both lead and support client delivery and relationship management for one or more clients of Conduents Loan Manager platform. The Loan Manager platform is a servicing and collections platform for loans and lease. You will oversee day-to-day operations manage multiple client projects provide business and technical consulting manage billing and SLA reporting support contract renewals and sales demos and collaborate with internal teams to drive platform adoption and client success. This role is critical for ensuring revenue growth client retention and operational excellence across loan and lease servicing portfolios.

Key Responsibilities:

• Managing day-to-day client delivery operations and project execution for Loan Manager.

• Driving contract renewals new account portfolio setups and cross-sell opportunities with partner services.

• Collaborating with internal teams to provide strategic insights for the roadmap testing new releases and problem-solving for platform and business unit success.

• Advising clients and prospects with expert guidance on loan/lease servicing to improve efficiency and profitability.

• Preparing monthly management reports and delivering business and technical consulting that drives project revenue.

• Monthly billing and contract management to ensure accuracy and timeliness of invoices to client(s).

• Supporting sales enablement including Loan Manager demos presentations and industry conferences.

Required Qualifications:

The successful candidate will have business operations experience and skills leadership and management expertise analytical and critical thinking skills and attention to detail. Additionally the ideal candidate should possess the following:

• Ability to leverage knowledge of loan or lease servicing software and business operations; experience with the Shaw platform is highly desired or experience on any loan or lease servicing platform as a user or in a support role.

• Understanding of technical and business aspects of software platforms including API and client/partner integrations.

• Excellent verbal and written communication skills and ability to flex communication style with technical and business clients and team members.

• Ability to collaborate and work well with people from many different disciplines with varying degrees of technical experience and build strong relationships

• Passion for and a desire to delight the customer and build trusted and strong client relationships.

• Ability to managing multiple client projects simultaneously while tracking requests and resolving issues.
• Ability to solve complex problems creatively and trouble shoot by analyzing systems processes and data structures.
• Bachelors degree in business Computer Science AI or related field or equivalent work experience.

Flexible Working

At Conduent we value individuality and flexible working this role you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits:Comprehensive plans tailored to your needs effective from day one.
• Retirement Savings:Robust programs to help you secure your financial future.
• Employee Discounts:Access to a wide range of discounts on merchandise services travel and more.
• Career Growth Opportunities:Paths for advancement within a global organization.
• Paid Training:Learn while you earn with award-winning learning platforms.
• Paid Time Off:Competitive PTO packages to help you recharge.
• Great Work Environment:Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us youll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients in our communities and for the millions of people we serve.

With over 50000 associates in 24 countries youll be part of a global team thats shaping the future for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (97000 - $126000)