Open Jobs Department Managers (London) Future Opportunities

Location: London

Type of contract: full time 40h permanent

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

As a Department Manager at Sephora UK you will lead and elevate every aspect of the store from Makeup Skincare and Fragrance to Cash and Stock operations inspiring your team to deliver exceptional service expert advice and unforgettable beauty experiences. With your passion for people products and performance youll drive results through coaching creativity and operational excellence ensuring every interaction reflects Sephoras bold spirit and commitment to champion a world of inspiration and inclusion where everyone can celebrate their beauty.

You will excel and enjoy this position if you are ready to actively handle the following missions:

Team Leadership & Development

• Lead coach and inspire a team of Beauty Advisors to ensure high levels of motivation productivity customer satisfaction and teamwork.
• Provide continuous training and development opportunities to enhance makeup skills selling techniques customer service and product knowledge.
• Conduct regular performance evaluations set clear performance goals and create personalised development plans to guide each team members growth.
• Proactively manage employee relations (ER) issues including lateness attendance concerns and performance-related matters. Conduct investigations disciplinary meetings and other related processes.
• Foster a positive collaborative and creative team environment through leading by example providing floor leadership and challenging the team to deliver exceptional service and embrace innovation.
• Collaborate as part of a cross-department team leveraging shared best practices to ensure an outstanding in-store customer journey.

Sales Leadership Service Excellence & Customer Experience

• Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Stay up-to-date with the latest makeup skincare and fragrance trends techniques and product innovations to provide informed recommendations to customers inspire team members and foster a culture of continuous learning and skill development.
• Deliver expert makeup skincare and fragrance consultations personalised product recommendations to ensure each customer feels valued and empowered.
• Proactively lead your team to engage with customers build long-lasting relationships and identify opportunities for upselling and cross-selling taking ownership of the teams performance and ensuring both sales targets and an exceptional customer experience are achieved.
• Ensure efficiency by monitoring key performance indicators (KPIs) tracking sales trends makeup services offered and implementing strategies to optimise customer satisfaction and store performance contributing to the stores broader business goals.
• Collaborate with store management to implement promotional campaigns marketing activities and seasonal events that drive traffic and sales.
• Resolve customer inquiries concerns and complaints promptly ensuring high levels of customer satisfaction and brand loyalty.

Cash and Stock Operational Excellence

• Oversee accurate inventory control ensuring stock levels are maintained and product organisation is optimised for efficiency by delivering training and coaching team members for operational excellence.
• Receive inspect and process incoming deliveries ensuring all products meet quality standards and are processed timely and accurately and manage stock replenishment to ensure product availability on the sales floor.
• Monitor loss prevention protocols and conduct regular stock audits collaborating with your team and the Store Manager to detect address and resolve potential theft damage and inventory discrepancies promptly
• Optimise stockroom procedures and consistently assess operational processes to identify opportunities for enhancing inventory management and team performance ensuring the store runs smoothly and efficiently with minimal disruptions.
• Maintain Sephoras operational standards including loss prevention health and safety protocols and adherence to company policies while also holding your team accountable.

• Oversee all cash handling procedures including register operations deposits and reconciliations ensuring financial accuracy security and effective cash flow management through regular audits reviews and team-focused training and coaching.
• Resolve IT or operational issues related to cash transactions ensuring seamless daily operations by collaborating with your team.

Category Expertise Booxi & My Skin Diag

• Lead and oversee the Booxi appointment system ensuring accurate scheduling timely management of bookings cancellations and reschedules and effective coordination of staff availability to deliver a seamless customer experience.
• Own the implementation of SBA monthly schedules ensuring customers can efficiently book services while optimising team productivity and service coverage.
• Lead coach and develop makeup artists and service Beauty Advisors through one-on-one coaching regular feedback and personalised development plans fostering a culture of continuous learning and high performance.
• Ensure advanced team expertise in My Skin Diag products brands and tools including application techniques and suitability for diverse skin types and tones supported by ongoing training assessments and knowledge updates.
• Oversee the delivery of expert consultations personalised recommendations and makeup services ensuring consistent service standards and an empowering premium client experience.
• Drive Beauty Hub excellence and activations ensuring standards stock and consumables are maintained operational or maintenance issues are escalated promptly and masterclasses support brand experience and Sephora Collection growth through the Sephora Attitude and Plus One mindset.

Do not hesitate to apply if you have

• Proven experience in a leadership or management role within the retail industry leading floor stock and cash teams.
• Experience or strong passion for the beauty industry with the ability to coach and mentor others.
• Strong capability to develop and guide a team fostering both individual growth and collective performance.
• Passion for Sephora and team development with the ability to inspire motivate and demonstrate resilience in a fast-paced environment.
• Exceptional customer service and communication skills with a strong ability to build relationships provide tailored beauty experiences and lead and inspire a diverse team.
• Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues such as lateness performance concerns and disciplinary processes.
• Comfortable using technology in-store to enhance customer service and operational efficiency including tools for inventory management sales tracking and customer engagement.
• Flexibility to work evenings weekends and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

This application is for candidates interested in potential future Department Managers opportunities in London. Applying doesnt mean theres an immediate opening and we may not contact you right away but it ensures youll be considered if relevant roles become available.

Here you will find:

Community in which authenticity is embraced and the strength of our differences fuels our collective spirit

Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead

Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference

Join us and belong to something beautiful.

At Sephora we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone