UX Research Consultant

UX Research Consultant

Purpose of the role

Working collaboratively with designers developers analysts and other digital professionals with-in a product team youll research and support creating world-class products and services that meet the needs of real people and equally provide commercially successful solutions for our clients.

Working in partnership with clients and peers you will lead and facilitate the full product lifecycle by employing a range of research and experimentation methods qualitative data and quantitative insight to inform your thinking. You will be proficient in explaining why your chosen program of work is suitable in each individual context.

From problem through to solution you will continue to lead the research through production experimentation and build ensuring the final product experience is delivered in line with the original vision to the highest standards of craft and utility.

We need you to roll your sleeves up but also be a natural leader and mentor. Your position in the team means; juniors peers and clients will be looking to you for guidance and research leadership.

We are an equal opportunities employer and are committed to promoting inclusivity and diversity at Code. We are actively encouraging applications from black and ethnic minority groups and women in engineering.

Key responsibilities

• Run research methods - helping teams to carry out research activities which meet the objectives to help the teams gather insight or make decisions
• Research mindset at code the product is to build measure learn - help embed continual research as part of build measure learn in product teams
• Joined up research approach work with other leaders and disciplines to ensure experimentation is part of Codes design research DNA to create and test innovative approaches to user research and experience design.
• Produce tools from the insight gathered you should help to develop the appropriate design deliverables and structures to inform product think
• Make effective decisions use sound judgement data evidence and insight to arrive at accurate expert and professional decisions and advice.
• Collaborative - working with other disciplines and clients in your product team to define research programmes that enable innovative and effective product experiences
• See the big picture Ensure your research activity is contributing to the wider product strategy and adds customer and commercial value.
• Commercial experience design balance user goals and business objectives with brand time budget and technology.
• Empathy always forming and testing ideas design ideas and solutions with the needs of real people in mind.
• Client centric creating and maintaining good relationships with clients for the programmes you are working on.

Skills knowledge and experience

Essential

As a UX Research Consultant you will be comfortable with using different research methods as part of a research programme. Calling upon a variety of past experience working across a few clients where you have run various research methods.

Consider your experience for the following skills:

• Running design research activities and drawing insight from research findings and creating appropriate design deliverables.
• Facilitation: Ability to facilitate a broad range of progressive design research methods. For example face-to-face interviews observations stakeholder workshops remote sessions etc.
• Critical thinking: Desire and ability to interrogate a variety of sources when faced with a problem always looking for answers beyond the obvious.
• Communication: Delivering actionable insights in formal and informal settings and creating tools that ensure user needs are considered at all times.
• Persuasion: Ability to convince stakeholders and team members of the value of user research and articulate how meeting user needs will deliver meaningful business results.
• Peer review and critique projects throughout design and development for experience quality usability and business value

Desirable

• Run kick off calls write recruitment screeners create discussion guides and task lists
• Plan and conduct stakeholder interviews
• Proficient at creating planning and facilitating collaborative workshops with peers and clients to progress the product forward eg Prioritisation workshops
• Propose and test IA taxonomies navigation and key product journeys
• Facilitate and work with other disciplines to make strategic product decisions and recommendations
• Work with other disciplines to make strategic product decisions and recommendations

Good to have

• Specialist in areas like Brand art direction and motion research
• Survey writing skills
• Knowledge of modern product management and development practices
• Leading and facilitating design sprints
• Proficient at creating planning and facilitating appropriate collaborative workshops with peers and clients to progress design activity
• Work with Product Owners to plan project activities and estimate costs
• Inspiring co-workers and sharing knowledgeand skills with the team recognising potential in the latest technology and other trends.

Leadership

Essential

• Self-leadership be responsible and accountable for your own actions and growth. Ensure you are always seeking to improve your work and the world
• Insight culture in teams Create nurture and champion a continual insight-led approach within your product team. Ensure design has an equal voice to other disciplines.

Desirable

• Product direction Collaborate and lead routines to help the team make strategic recommendations to drive the product forward in accordance to the product vision.
• People - management and coaching of junior designers to facilitate their professional development.
• Programs of work Select design research methods and lead the definition of appropriate programs of work needed to meet any specific design challenge.
• Research activity be responsible for delegating or conducting appropriate design activity to drive the product forward.

What we value...

• We value people who are brilliant in their capability and the things that they make together
• We value people who improve; continually improve themselves and the world around them to make a difference
• We value people who collaborate who are a joy to work with and who get more from themselves and those around them by working together effectively

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work and were just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions grow their networks and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins sharing thought leadership and celebrating holidays and milestone events. Our benefits include competitive medical group retirement plans vision and dental insurance significant paid time off preferential partner discounts and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when were together fostering creativity collaboration and connection. Thats why weve adopted a hybrid approach with teams in the office around four days a week. If you require accommodations or flexibility please discuss this with the hiring team during the interview process.

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