Conversational UX Designer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:

As a Conversational UX Designer youre designing autonomous systems that can think act and hand off to customers seamlessly bridging the gap between requirements and intuitive AI interactions. You will design prototype and optimize multi-turn conversational experiences across voice and chat channels leveraging Generative AI and agentic workflows to create solutions that help our customers solve their toughest challenges. This is a highly collaborative role in which you will serve as both a creative writer and a designer ensuring every Cat AI Assistant interaction is brand-aligned data-driven and customer-centered.

Cat AI Assistant leverages data that is exclusive to Caterpillar including operation and maintenance manuals parts catalogs purchase history and experience from millions of assets in the field. This means customers get reliable information specific to their machines and have decades of high-quality data generated from the development testing and operation of millions of machines in the field which provides us a unique advantage as we harness the power of AI for our customers.

What You Will Do:

• Design End-to-End Experiences: Lead the discovery design and delivery of dialog flows user journeys and customer workflows for voice and chat platforms across complex high-stakes interactions of heavy industry and physical worksites.

• Craft AI Personas & Copy: Develop distinct assistant personas aligned with our brand and write high-quality concise and context-aware content using UX writing best practices.

• Determine multi-turn dialog strategies: set the direction for proactive suggestions disambiguation confirmations voice patterns barge-in repair and latency management.

• Lead Collaborative Workshops: Facilitate design and stakeholder sessions to elicit requirements define project scopes and advocate for user-centered design.

• Optimize Through Data: Analyze interaction metrics and test initiatives and continuously iterate on interactions to improve assistant responses and customer satisfaction.

• Enable Partners & Stakeholders: Create design briefs wireframes and prototypes (using tools like Figma) to communicate solutions to non-technical audiences.

What You Will Have:

Creativity: Knowledge of the approaches tools and techniques for promoting creative original thinking and ability to apply it to a variety of business situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Web Software Design: Knowledge of web software design; ability to design develop maintain and enhance web-based or web-enabled software.
Human-Centered Design (HCD): Knowledge of Human-Centered Design model principle and concepts; ability to understand the perspective of people who experience a problem their needs and provide them with a solution which truly meets their needs effectively.
User Experience Design: Knowledge of user experience design tools techniques and approaches; ability to design applications that are valued positively perceived and used by clients.
User Interface Design: Knowledge of activities practices deliverables and considerations; ability to design effective graphic user interfaces for delivery of information to the clients desktop workstation.

Considerations For Top Candidates:

• Proven Expertise: Experience in Conversational UX Voice User Interface (VUI) design UX Writing or a related Product Design role.

• AI Fluency: Understanding of NLP/NUL concepts Large Language Models (LLMs) Chat/Voice and the emerging field of Agentic AI workflows.

• Technical Toolbelt: Proficiency in conversational prototyping tools such as Figma and voice/chat-centered tools.

• Strategic Writing Skills: Exceptional UX writing ability with the skill to adapt tone and style specifically for conversational interfaces that support complex flows for our industrial customer use cases.

• Agile Mindset: Experience working within an Agile framework managing multiple priorities in a fast-paced iterative environment.

• Analytical Rigor: The ability to translate raw data and customer feedback into actionable design improvements.

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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