Customer Service Representative, Spanish Speaking (fmd)

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction we aim to use the resources we haveour business our investments our voice and our imaginationto influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet Patagonia is recognised internationally for its commitment to product quality and environmental activism contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

Were in business to save our home planet. Your role will contribute to this purpose by being the face of our company providing an excellent experience to customers reaching out to Patagonia Europe. Your role is crucial in maintaining and building customer relationships ensuring that every interaction reflects our companys values of quality integrity justice and environmental responsibility.

Main tasks:

Deliver a prompt reliable and high-quality service and operational support to customers through various channels including phone and email

Efficiently and effectively resolve customer inquiries complaints and issues ensuring an excellent experience that drives satisfaction and retention

Assist customers with placing orders tracking shipments processing returns and repairs and managing exchanges

Partner with the customer and internal stakeholders to remedy customer concerns and deliver the best experience possible

Provide accurate information regarding our products customer orders company service guidelines and company campaigns

Maintain an in-depth understanding of Patagonias products and services to offer accurate information and advice to customers

Assist in proofing various translations (incl. Patagonia EU website) when required

Proactively troubleshoot and provide input for process improvements.

Perform additional customer service tasks including participation in team or various improvement initiatives

Partake in CS training requirements including visit and support work in Patagonia Retail Store(s)

What were looking for:

An inclusive mindset

An interest in saving our home planet and making a positive impact through your work.

Language Skills: Fluent in Spanish and in English; in addition fluency in other European language is a plus

Ability to communicate effectively using active listening and being fully present

Strong soft-skills and communication skills both written and verbal that can be shared with a wide variety of people while remaining clear confident accurate professional objective and inclusive

Ability to provide service and operational support through multiple avenues such as phone and emails

Developed organizational and prioritization skills with the ability to fulfill commitments remain reliable punctual and on-time

A positive outlook promoting constructive responses to the challenges of work

Resourcefulness in problem-solving

Ability to navigate browsers and assist customers using different platforms and systems (such as Microsoft D365 Salesforce PowerBi)

Flexible and adaptable

Teamwork mindset while demonstrating the ability to work on own initiative

Other important details:

This is a full-time position based in Amsterdam

We have a hybrid work model working from home for maximum 3 days per week

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

To find out more about what we offerour employees click here: Patagonia we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities and we value a welcoming environment where each member of our EMEA team feels included respected and empowered regardless of their race colour religion gender gender identity or expression sexual orientation civil status national origin disability or age.

At Patagonia we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role but we dont accept unsolicited CVs from recruitment agencies

Required Experience:

Junior IC