Director of Customer Operational Readiness
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Job Location:
Oxfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
These are large scale high throughput capital intensive automation environments and youll be the strategic leader who ensures every customer achieves a smooth go live a strong ramp up and long term operational success.
We offer:
Career Development
Competitive Compensation And Benefits
Pay Transparency
Global Opportunities
Tasks and Qualifications:
What Youll Lead:
Build and Lead a Global Readiness Organisation
Define the vision strategy and operating model for a new global function.
Recruit develop and lead regional readiness managers operational consultants training leaders and transition specialists.
Establish global standards governance and repeatable frameworks for customer readiness.
Develop a Comprehensive Readiness Framework
Create a structured methodology covering organisational design staffing training maintenance safety IT/controls readiness data preparation spare parts strategy and operational governance.
Build maturity assessments readiness scorecards risk models and tracking tools.
Ensure consistent deployment of best practices across global projects.
Engage Senior Customer Stakeholders
Work directly with Csuite VP and Directorlevel leaders to align readiness activities with their operating model and strategic goals.
Facilitate workshops planning sessions and executive reviews.
Act as the customers internal advocate escalating risks and aligning resources.
Ensure Successful GoLive & Transition to Operations
Partner with Project Execution Engineering IT and Commissioning teams to integrate readiness into project timelines.
Lead pregolive assessments and sign off on readiness criteria.
Ensure a seamless handover to Customer Service Managed Services and Lifecycle Support.
Align with Service & Support Organisations
Ensure service contracts maintenance plans spare parts strategies SLAs and KPIs match customer capabilities.
Confirm training documentation and support resources are in place before golive.
Support valueadded services such as remote monitoring and performance optimisation.
Drive Continuous Improvement
Capture lessons learned and feed them into product development engineering standards and service offerings.
Champion proactive risk identification and mitigation.
Build internal and customerfacing knowledge bases to accelerate future rampups.
What You Bring:
Required Experience
12 years in warehouse automation supply chain operations logistics manufacturing or related engineering/operations fields.
Proven leadership experience building and scaling global or multiregional teams.
Expertise in operational readiness commissioning rampup customer success or largescale transformation programmes.
Strong understanding of automated material handling systems industrial controls and WMS/WCS/WES software.
Executive presence with the ability to influence senior stakeholders.
Excellent strategic planning risk management and crossfunctional leadership skills.
Ability to travel globally (2030%).
Preferred Experience
Background in solution integration designforoperations or lifecycle service models.
Experience in consulting Lean/6Sigma or organisational change management.
Familiarity with multiyear service contracts or outsourced operations models.
Success Looks Like
High customer readiness scores and reduced risk at each milestone.
Smooth golives and rampups that meet throughput availability and SLA targets.
Fewer startup issues escalations and readinessrelated delays.
Seamless transition to service teams with minimal disruption.
Strong customer satisfaction referenceability and longterm retention.
Adoption of readiness standards across global project teams.
Technical & Core Competencies
Deep expertise in warehouse automation and operational transition.
Skilled in readiness planning risk assessment and performance tracking.
Strong crossfunctional collaborator across engineering PM software and service.
Executivelevel communication and influence.
Strategic analytical and structured problemsolver.
Effective change leader who drives customer adoption and operational transformation.
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race religion or belief age sex national or ethnic origin disability status sexual orientation gender identity or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
