Client Success Director

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Job Details

Client Success Director

Obsessed With Clients.

Driven by Growth.

Location: London (hybrid) with regular UK client travel
Team: Business Development (across Kantar Domains)
Contract: Permanent
Comp: Includes an annual individual revenue target (upsell & crosssell)

Skale: 70/80 dependent upon experience/skill-set (skale Kantars job levelling framework)

About the Role

The Client Success Director role sits at the heart of Business Development and exists for one purpose: nurture and build relationships with newly converted clients turning every new win into sustained accelerated commercial growth.
Youll own the first 12 months of a portfolio of newly acquired clients (Kantar Marketplace/agile solutions space new logos and crosssell wins)and ensure they quickly see value feel supported and continue to buy continuously seeking out the next opportunity to drive growth.

Youll build senior client relationships understand what matters most to them and convert those insights into incremental revenue and multidomain expansion. This is a highimpact facetoface commercial role for a natural relationshipbuilder who thrives in conversations that uncover needs shape demand and open new revenue pathways.

Success Outcomes

• Commercial Growth: Deliver incremental revenue against your individual target with disciplined pipeline coverage and accurate forecasting.
• Expansion at Scale: Drive multidomain multibuyer penetration across priority accountsturning early wins into broader adoption across Brand Creative Media and more.
• Client Health & Advocacy: Build strong client relationships elevate client experience anticipate risks early and secure ongoing executive sponsorship.
• Fast TimetoValue: Lead efficient onboarding with early adoption milestones and visible proof of value that fuels further commercial conversations.
• Governance & Compliance: Ensure all client hospitality and event activity adheres to policy. Make our new clients feel valued and treasured.

Key Responsibilities

1) Growth & Value Realisation

• Lead postsale success plans with clear value hypotheses adoption objectives and commercial expansion paths.
• Translate real client outcomes into compelling crosssell and upsell stories that open new revenue streams.
• Navigate pricing and commercial options confidentlyusing Good/Better/Best frameworks to land strong entry points and build upsell momentum.

2) Opportunity Identification & Orchestration

• Stay close to client ambition shifting priorities and emerging needs to proactively spot whitespace.
• Partner with Business Development Hunters Orchestration (Conversion and Programme Design) Client Partners and Domain/Solution Leads to shape sequence and accelerate clientled pursuits.
• Work closely with Business Development and domains Marketing and Thought Leadership to align growth plays (CrossSell Steal) to maximise share of wallet and protect revenue.

3) HighImpact Client Engagement

• Maintain a highfrequency facetoface rhythm: executive reviews roadmap sessions workshops pilots and eventled experiences.
• Host clients at Kantar events and curated experiences to deepen relationships.
• Ensures our new clients are involved in relevant VIVO breakfasts are receiving relevant and compelling content from us.

4) Collaboration & Handover Excellence

• Lead the postwin handover with clarity on scope outcomes and value expectations.
• Align internal teams to deliver the value promised ensuring seamless client experience across domains.
• Champion the use of toolkits playbooks and best practices for consistent growth execution.

5) Commercial Management

• Run a disciplined book of business with rigorous pipeline hygiene weekly commitments and proactive removal of roadblocks.
• Shape commercially sound SOWs that balance client ambition with realistic delivery and strong value articulation.

What Youll Bring

• A proven track record of turning adoption into clientled expansion and revenue growth.
• Knowledge in insights analytics brand/media innovation advisory or CX (relationship building is key knowledge non-essential as training will be provided).
• A passion for spending meaningful time with clientslistening deeply asking the right questions and finding opportunities in the conversation.
• Confidence in pricing negotiation and integrated solution framing.
• High energy curiosity and a commercial intuition for where growth sits in the clients world.
• Strong stakeholder mapping and orchestration skills across BD Marketing Client Partners and Domain/Solution Leads.
• Skilled use of Copilot to surface new opportunities and relevant clientforward insights.
• Proficient use of CRM.

Behaviours (Aligned to SKALE 80)

• ClientObsessed & Commercially Relentless pursues revenue opportunities with hunger while building longterm client value.
• Connects to Win orchestrates teams and diverse expertise to unlock growth.
• Builds Great Teams energises crossfunctional groups to deliver exceptional outcomes.
• Solves Problems Decisively uses data and insight to drive bold decisions.
• Amplifies Expertise elevates Kantars edge through strong commercial and client mastery.

Working Pattern & Travel

Hybrid London role with frequent inperson client meetings and UK travel (occasional international as needed). Flexibility aligned to client demand.

What the role is not

• Project delivery
• New logo selling

#LI-Hybrid #LI-ED2

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.