NOC Comms Specialist
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Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Type: Onsite
Contract Length: Long-term with annual extensions
Position Overview:
The NOC Communications Specialist provides after-hours and weekend Level 1 network support serving as the first point of contact for network-related issues and incidents. This role monitors enterprise network systems manages incident response and escalation and ensures timely communication and resolution of service disruptions while delivering exceptional customer service.
Duties:
Answer inbound calls related to network issues from employees vendors and service providers.
Create document and escalate ServiceNow tickets to engineers Tier 2 support staff and third-party providers to ensure timely resolution.
Provide first-line investigation diagnosis prioritization and documentation of network incidents.
Monitor enterprise networks and remote site hardware using tools such as SolarWinds and SquaredUp.
Respond to outages alarms and system failures using established escalation procedures.
Actively monitor ticket queues shared email accounts and network hotlines during coverage hours.
Escalate high-priority and after-hours incidents to appropriate support teams for restoration of service.
Coordinate with network engineers IT staff and vendors to assist with service recovery efforts.
Issue incident communications and network status updates using approved templates and processes.
Research and update knowledgebase articles reference materials and operational documentation.
Follow established IT Service Desk and Network Operations procedures and recommend process improvements.
Assist network engineers and technicians with outstanding or follow-up tasks.
Participate in disaster recovery efforts and operational readiness activities.
Proactively identify potential issues and take appropriate action to prevent service disruption.
Maintain quality standards while delivering professional customer-service-focused support.
Required Qualifications:
Experience with incident management call tracking and ticketing software preferably ServiceNow.
Strong ability to support end users with varying levels of IT knowledge and technical skill.
Demonstrated ability to troubleshoot end-user issues and appropriately escalate when necessary to ensure timely resolution.
Excellent written and verbal communication skills.
Preferred Qualifications:
2 years of previous experience as a Systems Administrator Help Desk Technician and/or in a call center environment.
Required Experience:
Senior IC
Key Skills
- Feed
- Customer Service
- Apache Tomcat
- ABAP
- Application Development
- Front Office
About Company
Careers at LingaTech: Love Where You Work! Welcome to the vibrant world of LingaTech, where technology meets fun and innovation! Are you ready to join the adventure? As a premier employer of top-notch technology consultants, we're on a mission to assemble the most talented and passion ... View more
