Patient Relations Liaison
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Job Location:
Cedar Rapids, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
As a member of the interdisciplinary team contributes knowledge and skills to improve the experience of patients and families in CWCH (Center for Womens and Childrens Health) by rounding with patients and families provides oversight to First Impression volunteers provides follow up to written and verbal feedback from patients and families and provides education to CWCH staff around patient family experience. In addition provides oversight to all OB and newborn charge capture.
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
CWCH Patient and Family Experience
- Rounds with patients and families .
- Reviews Press Ganey surveys including comments and follows up with patients as appropriate.
- Oversees the First Impression Volunteers in the Center for Womens and Childrens Health (CWCH.)
- Primary contact for our antepartum patients to ensure they have what they need for hospital stay. Coordinates massages and activities for these patients.
- Serves on the CWCH Patient Family Experience committee.
- Provides education at the division level around improving and creating an excellent Patient Family Experience.
Charge Capture Review
- Reviews all Birth Care Center billing which includes outpatient inpatient and OR charges to include: Triage OB and newborn charges and handles all corrections.
- Supports system initiatives as they relate to charge capture.
Birth Care Center payroll/NICU Follow-up Program
- Supports payroll in the Birth Care Center and serves as the information specialist of payroll policies at St. Lukes.
- Coordinates the NICU Infant Follow-Up Program by scheduling and monitoring appointments.
Qualifications
- High School diploma
- Customer/patient focused
- Multicultural sensitivity
- Professionalism
- Written and verbal communication skills
- Planning and Organizing
- Technical aptitude
- Use of usual and customary equipment used to perform essential functions of the position
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
As an integrated health system, we provide care throughout Iowa, western Illinois and southern Wisconsin in not-for-profit hospitals, clinics and home health settings.
