Senior Operations Manager- C360

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Location

Warsaw

Job Description

We are seeking an Operations Manager for our Consumer Data Platform (CDP) with an aptitude for analytical and creative problem solving to join our growing team. You will be responsible for helping keep our Consumer Data Platform and ecosystem of IT products supporting digital brand building online and operating at full efficiency. This includes but not limited to developing maintaining and governing tools policies and processes for our Consumer Data Platform consumer data ingestion and syndication pipelines campaign and reporting tools. You will use your skills and expertise with a multinational multicultural multi-vendor team to run better production applications and systems that support consumer digital activations of P&G brands.

Key responsibilities:

Co-own ongoing integrated operational model of our CDP with multiple supplier teams including governance of key ITIL processes such as incident management change management problem management escalation management capacity and performance management and operational KPI reporting and analytics
Provide technical expertise for issue resolution and root cause analyses
Identify systemic operational challenges bring technical leadership and define repeatable SOPs or automation to address them with clear well defined outcomes and measurable standards for CDP platform
Co-design and implement toolchain processes and standards to help the organization operate at scale and adopt best-in-class Site Reliability Engineering practices
Co-lead the technical implementation of application and infrastructure monitoring and alerting in collaboration with in-house and external data and software engineers using cloud platform data base and analytics technologies
Understands interdependencies with other products/capabilities within the consumer space defines support designs and implementation plans of new integrations tailored for programs in the region
Ensures work is delivered with quality on-time on-cost and according to business priorities and service level agreements with partners
Implements security and access management controls ensures platform compliance with P&G policies and existing privacy regulations
Communicates system constraints to product teams partners with stakeholders to assess innovation opportunities and new business cases
Drive the continuous improvement of reliability security efficiency and scalability of production systems through software engineering practices in partnership with development teams by participating in system design consulting platform management and capacity planning.

Job Qualifications

Qualifications:

Demonstrated passion and prior experiences in learning to grow additional IT skills and knowledge in a similar role.
Strong analytical skills and ability to solve real world problems in a fast-moving environment through technology
Driven to accomplish ambitious goals
Strong leadership and communication skills with proficiency in crisis and conflict management
Team player with various roles backgrounds and nationalities (business owners product managers architects software developers data engineers etc.)
Experience of managing suppliers in outsourcing contracts ability to work in multi-vendor environment

Preferred:

Previous experience in SAFe/ Agile IT Operations and consumer knowledge.
Knowledge and experience on DevOps/Agile tools and technologies such as microservices Google Cloud Platform Python/Java REST APIs among others.
Certifications: ITIL4 SREF

We offer

P&G-sized projects and access to world leading IT partners and technologies from Day 1.
Wide range of self-development possibilities (training and certifications paths).
Competitive starting salary and benefits program (private health care P&G stock saving plans sport cards).
Regular salary increases and possible promotions - in line with your results and performance.
Opportunity to change role every few years to be in the best place for you and best for P&G.

At Procter & Gamble we embrace a hybrid work model that combines the flexibility of remote work with the collaborative benefits of in-office engagement. Employees can enjoy the option to work from home two days a week while also spending time in the office to foster teamwork and enhance communication.

Watch this video to learn more about our full recruiting process: be advised that at P&G employment is exclusively extended on the basis of an Umowa o Pracę (Full-time Employment Contract). Apply only if you agree to these conditions.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours it is paramount our leaders can lead with courage the vast array of brands categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted quality leadership brands including Always Ariel Gillette Head & Shoulders Herbal Essences Oral-B Pampers Pantene Tampax and more. Our community includes operations in approximately 70 countries worldwide.

Visit know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race color gender age national origin religion sexual orientation gender identity or expression marital status citizenship disability HIV/AIDS status or any other legally protected factor.

Job Schedule

Full time

Job Number

Job Segmentation

Experienced Professionals

Required Experience:

Manager

Job LocationWarsawJob DescriptionJob DescriptionWe are seeking an Operations Manager for our Consumer Data Platform (CDP) with an aptitude for analytical and creative problem solving to join our growing team. You will be responsible for helping keep our Consumer Data Platform and ecosystem of IT pro...