Call Center Representative (Medical Insurance Experience Preferred)

Rockville, MD - USA

Monthly Salary: $ 25 - 30

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Position Overview:

We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls assisting patients members or providers with questions and delivering an excellent customer experience. Candidates with medical healthcare or health insurance experience are preferred but not required.

Hours: Monday-Friday 8am-5pm

Responsibilities:

Answer high-volume inbound calls and make outbound calls as needed.
Assist patients/members with inquiries related to:
Benefits eligibility and coverage
Claims status and billing questions
Provider information and referrals
Appointment scheduling and general support
Accurately document all interactions in CRM or healthcare systems.
Verify insurance and demographic information.
Provide clear explanations of policies procedures and next steps.
Escalate complex or sensitive issues to appropriate teams.
Maintain confidentiality and comply with HIPAA and company policies.
Meet or exceed call center performance metrics (quality productivity attendance).
Collaborate with internal teams to resolve customer concerns quickly and efficiently.

$25 - $30 an hour

Required Experience:

Unclear Seniority

Position Overview:We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls assisting patients members or providers with questions and delivering an excellent customer experience. Candidates with medica...