Resident Service Associate, Health & Well-Being, Hybrid

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground aggregate and invest capital for impact advance housing policy at every level of government and build and manage communities ourselves. Since 1982 we have invested $80.9 billion and created 1 million homes across all 50 states the District of Columbia Puerto Rico and the U.S. Virgin Islands all to make home and community places of pride power and belonging.

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Working at Enterprise

At Enterprise youll be part of a diverse committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. Youll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where youre valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with anexceptional benefits package.

Job Description Summary

Job Description

• Coordinate and support Health & Well-Being priorities ensuring timely data recording and related reporting.
• Support efforts to identify and vet food partners and resources for properties across the portfolio.
• Collaborate with staff and partners relating to food security efforts.
• Oversee food pantries efforts and support compliance and ensure monthly reporting.
• As directed plan coordinate and engage in food related resident surveys.
• Support the management of grant components including gathering and tracking internal and partner data survey planning and execution gift card tracking and reporting the coordination of meetings and events as needed and interaction and support of the Resident Services Managers as needed in the execution of grant components.
• Review and monitor general Health & Well-Being activities across the portfolio to include identification adequate reporting and oversight.
• Collaborate with Communications/Marketing to inform and engage residents and staff specifically related to Health & Well-Being information to inform residents and staff of information to help residents make informed health choices.
• Collaborate with Volunteer Manager on all grant related aspects of volunteer activities & programs at properties as assigned and provide support to the Manager as needed.
• Provide support to any new Health & Well-Being initiatives or newly approved projects/programming as needed.

Work Location and Work Time

• The home office of Enterprise Community Development and Enterprise Residential is in Baltimore. Enterprise also has offices in Columbia Bethesda Washington DC and New York City and satellite offices elsewhere.The Resident Service Associate Health & Well-Being will be assigned to the Baltimore Office for regular in-person attendance and may be required to travel to other corporate offices to attend team meetings as necessary.The position will have some remote work capabilities and episodically will be required to visit properties and work on property sites for the execution of specific programming and surveys. Video conferencing is used almost daily and on multiple occasions within a workday.
• Every effort will be made to have a work week consisting of 40 hours but given the nature of resident services programming additional work time may sometimes be required.

Experience Education Training and Qualifications

• Bachelors degree in human services social work community development or related field or equivalent work experience.
• 1-2 years of experience in social service /human services program work community engagement or resident services.
• Ability to effectively communicate in person and in writing with a wide range of people.
• Solid technical skills with the ability to quickly learn new technology.
• Ability to maintain composure and reasoned thinking in challenging situations.
• Demonstrated ability to adapt to different environments.
• Some experience in managing budgets.
• The ability to coordinate efforts and solutions with internal and external stakeholders.
• Demonstrated ability to organize work and manage multiple tasks in an independent and collaborative environment.
• Basic understanding of the health & well-being challenges and needs of low-income seniors and families.

Physical Demands and Work Environment

• The physical demand and work environment characteristics described here represent those that must be met by an associate to perform the jobs essential functions successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions; however the work tasks described here require strength and stamina.
• While performing the job duties the associate is often required to read write use hands to finger handle or feel objects or controls reach with hands and arms talk and hear and lift heavy items. Specific vision abilities required for this position include close vision distance vision peripheral vision depth perception and the ability to adjust focus. For safety purposes work shoes/boots (non-tennis shoes) are a requirement. The associate must also have the ability to access all areas of the community without the assistance of an elevator.
• While performing the duties of this job the associate must be available to work for temporary or extended periods at other locations including property locations within or near transitional neighborhoods. The associate may be required to work extended periods of time at a computer.
• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified.
• The employee must be able to work in a fast-paced environment with a demonstrated ability to manage and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate. The employee is expected to adhere to all company policies including the code of conduct and conflict of interest and work to the highest industry professional standards.
• Enterprise provides attractive levels of Paid Time Off which employees are to use and there are a number of company-paid holidays. Enterprise supports a positive work-life balance.

Salary Transparency

• You will be joining a team of talented professionals motivated by serving the community and addressing the need for affordable housing.
• Enterprise offers a comprehensive total rewards package for you and your family. The pay range for this position is $23.00/hour $26.00/hour. The salary range represents the low and high end of what may be paid for this position. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions may be influenced by a variety of factors including skills qualifications experience and location.

Total Rewards at Enterprise

• This range is just one component of our total rewards package which also includes annual performance bonuses and generous paid leave programs.
• Our benefits form a major part of the total rewards package. These include dental health and vision care plans as well as family-building benefits such as adoption and surrogacy support. Enterprise supports flexible work arrangements to promote work-life balance and offers health advocacy an Employee Assistance Program (EAP) and mental health benefits. We round out our package with financial education wellness programs and auto-enrollment in the companys 401(k) plan with employer matching contributions.
• Finally you will have access to learning and development opportunities including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team and contributing to our mission to serve others.