Sr. Clinical Scheduler
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Job Location:
Boston, NH - USA
Hourly Salary:
$ 20 - 29
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryUnder direction receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration and scheduling processes which may involve more complex cases. Ensures that patients referring providers and other customers receive timely efficient and high-quality service.
Essential Functions
-Coordinates registration and scheduling for new patient appointments.
-Documents all patient demographic medical financial and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment.
-Answers telephone triages calls and takes accurate and detailed messages using professional and courteous customer service techniques.
-Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
-Obtains all patient information required by the providers prior to an appointment. Ensures that medical records are available to all healthcare providers.
-Completely and accurately transcribes call referral and scheduling information in multiple systems.
-Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
-Works to ensure all the BWH expectations are met by scheduling referral appointments and radiology orders.
-Maintains confidentiality and privacy consistent with HIPAA guidelines.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Experience
Related work experience in a medical office or health care setting 2-3 years required and Experience working with Epic 2-3 years preferred
Knowledge Skills and Abilities
- Basic computer skills including demonstrated ability to effectively use of Microsoft Outlook Excel and general data entry concepts and search functionality.
- Excellent customer service skills.
- Strong communication interpersonal and team skills.
- Ability to exercise judgment in dealing with sensitive confidential information.
- Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
- Ability to handle a high volume of calls and work in a fast-paced environment.
- Requires the ability to translate the request of the patient or referring office into the appropriate action appointment scheduling or cancelling message to the provider update insurance or demographic information using the tools and protocols available.
- Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$20.84 - $29.79/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
